3 Documentum Clients Jobs

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. As the Information Company, our mission at OpenText (OT) is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. Open Text is seeking Lead Technical Support Specialists (TSS) in Documentum. TSSs are responsible for independently diagnosing and resolving complex enterprise customer needs involving unique systems, environments, and related operational issues. Support requests/cases from Enterprise Customers/Partners/OT Professional Service will be received via OT My Support portal. TSSs work closely with cross-functional teams (such as Engineering, Professional Services, Account Renewals & Product Management) to resolve any and all customer needs. Act as a remote customer advocate and analyst, understanding Customer issues/queries and providing relevant information/resolution aimed at meeting and exceeding Customer expectations. Innovate/Identify areas of improvement in the process/tools-used/product, proactively taking it up with respective stakeholders, to go up the value chain. Constantly and continuously enhance knowledge on OT products, developing self and upskilling team members across the globe. Where relevant, as a Subject Matter Expert (SME), participate in documentation and product review prior to product release/general availability (GA). Interfaces directly with customers at all stages of the problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution). Validates technical information, sets fair expectations, and disseminates information as needed. Schedules, participates, and where relevant leads Customer-facing calls (being well-prepared knowing his/her audience, their related needs, and shares information accordingly). Demonstrates good judgment to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues. Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations. Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues. Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; ensuring all stakeholders are notified in a timely fashion, of ongoing investigation and problem resolution status. Supports business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises). Creates knowledge base (where nonexistent) and refines existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutions. As a 24 x 7 x 365 organization, MUST BE willing to work in shifts. Possesses extensive knowledge in Documentum D2. Thrives & excels in a high-pressure, time-sensitive enterprise environment. Fantastic Customer-focused service skill (Empathy-based listening, written and verbal skills). Excellent Analytical & Technical Troubleshooting skills. Great Team Player, Interpersonal skills, and Presentation skills. Fair understanding of OpenText product portfolio and their value proposition to the customer. Good knowledge of both Windows and Linux Operating system environments. Excellent understanding of RDBMS (Oracle, SQLServer, and Postgres). Basic understanding of Core Java program. Knowledge of Documentum clients like Webtop, DA are added advantages. Education Qualification: Bachelors (BE) / Masters Degree (MCA) Experience: 8+ Years If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.,

At OpenText, AI is at the heart of everything we do, powering innovation, transforming work, and empowering digital knowledge workers. We're looking for talented individuals who can shape the future of information management. Join us in this exciting journey. As a Senior Technical Support Specialist (TSS) in Documentum at OpenText, you will play a crucial role in independently diagnosing and resolving complex enterprise customer needs. You will be responsible for working on unique systems, environments, and related operational issues. Additionally, you will innovate and identify areas for improvement in processes, tools, and products. Your proactive approach will involve engaging with stakeholders to enhance value delivery. Continuous learning and development of both yourself and team members globally will be a key focus. In this role, you will directly interface with customers throughout the entire problem resolution process. This includes understanding customer issues, communicating action plans, providing updates on progress, and delivering resolutions. You will validate technical information, manage expectations effectively, and share information as required. The role also involves scheduling, participating, and potentially leading customer-facing calls with a deep understanding of audience needs. Your ability to assess situations, involve senior resources when necessary, and resolve complex or escalated customer issues will be critical. Working under pressure, multitasking, prioritizing tasks, and collaborating with stakeholders will be essential in handling major incidents or high-severity situations. You will systematically gather relevant information, analyze various factors, and investigate and resolve issues efficiently. As part of a 24/7/365 organization, you must be willing to work in shifts and take up on-call responsibilities during weekends and public holidays as needed. Creating and refining knowledge base content, preparing white papers, and performing senior-level tasks for assigned products will be part of your responsibilities. To excel in this role, you should possess extensive knowledge in Documentum D2, excel in high-pressure environments, have excellent customer service skills, strong analytical and technical troubleshooting abilities, and a fair understanding of the OpenText product portfolio. Good knowledge of Windows and Linux operating systems, RDBMS (Oracle, SQLServer, Postgres), basic understanding of Core Java programming, and familiarity with Documentum clients like Webtop and DA are advantageous. A Bachelor's (BE) or Master's Degree (MCA) with at least 5 years of experience is required for this position. If you require assistance or accommodations due to a disability during the application process, please submit a ticket to Ask HR. OpenText fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment. Join us and be part of shaping the future of information management.,

OpenText is a global leader in information management, prioritizing innovation, creativity, and collaboration within its corporate culture. By joining our team, you gain the opportunity to collaborate with esteemed companies worldwide, tackle complex challenges, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. AI is the driving force behind OpenText, fueling innovation, transforming work processes, and empowering digital knowledge workers. We are seeking individuals whose unique talents cannot be replaced by AI to assist in shaping the future of information management. Come be a part of our team. Your Impact: As a Senior Technical Support Specialist (TSS) in Documentum at OpenText, you will be responsible for independently diagnosing and resolving complex enterprise customer needs across unique systems and operational issues. You will proactively identify areas for improvement in processes, tools, and products, and engage with stakeholders to enhance value. Continuously upgrading knowledge on OpenText products, you will develop yourself and assist in upskilling team members globally. Additionally, as a Subject Matter Expert (SME), you may participate in documentation and product reviews before general availability. WHAT THE ROLE OFFERS: - Directly interface with customers throughout the problem resolution process, including understanding issues, communicating action plans, providing updates, and conveying resolutions. - Validate technical information, manage expectations, and share information effectively. - Lead customer-facing calls, demonstrating preparedness and tailored communication. - Exercise good judgment to resolve complex or escalated customer issues, engaging senior resources as needed. - Work under pressure, multitask, prioritize, collaborate with stakeholders, and handle major incidents or high severity situations. - Systematically gather and analyze information to investigate and resolve issues. - Support business needs by taking on-call responsibilities during weekends and public holidays when necessary. - Create and refine knowledge base content, perform senior-level tasks, and prepare technical solutions documentation. As a 24x7x365 organization, willingness to work in shifts is a requirement. What it takes: - Profound knowledge in Documentum D2. - Ability to thrive and excel in a high-pressure, time-sensitive enterprise environment. - Exceptional customer service skills with an emphasis on empathy, listening, and effective communication. - Strong analytical and technical troubleshooting skills. - Understanding of OpenText product portfolio and their value to customers. - Proficiency in both Windows and Linux operating systems. - Familiarity with RDBMS (Oracle, SQLServer, and Postgres). - Basic knowledge of Core Java programming. - Knowledge of Documentum clients like webtop and DA is advantageous. - Bachelor's (BE) or Master's Degree (MCA) with a minimum of 5 years of experience. If you require assistance or reasonable accommodation due to a disability during the application process, please submit a ticket at Ask HR. OpenText fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment.,