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5.0 - 9.0 years
0 Lacs
karnataka
On-site
At OpenText, AI is at the heart of everything we do, powering innovation, transforming work, and empowering digital knowledge workers. We're looking for talented individuals who can shape the future of information management. Join us in this exciting journey. As a Senior Technical Support Specialist (TSS) in Documentum at OpenText, you will play a crucial role in independently diagnosing and resolving complex enterprise customer needs. You will be responsible for working on unique systems, environments, and related operational issues. Additionally, you will innovate and identify areas for improvement in processes, tools, and products. Your proactive approach will involve engaging with stakeholders to enhance value delivery. Continuous learning and development of both yourself and team members globally will be a key focus. In this role, you will directly interface with customers throughout the entire problem resolution process. This includes understanding customer issues, communicating action plans, providing updates on progress, and delivering resolutions. You will validate technical information, manage expectations effectively, and share information as required. The role also involves scheduling, participating, and potentially leading customer-facing calls with a deep understanding of audience needs. Your ability to assess situations, involve senior resources when necessary, and resolve complex or escalated customer issues will be critical. Working under pressure, multitasking, prioritizing tasks, and collaborating with stakeholders will be essential in handling major incidents or high-severity situations. You will systematically gather relevant information, analyze various factors, and investigate and resolve issues efficiently. As part of a 24/7/365 organization, you must be willing to work in shifts and take up on-call responsibilities during weekends and public holidays as needed. Creating and refining knowledge base content, preparing white papers, and performing senior-level tasks for assigned products will be part of your responsibilities. To excel in this role, you should possess extensive knowledge in Documentum D2, excel in high-pressure environments, have excellent customer service skills, strong analytical and technical troubleshooting abilities, and a fair understanding of the OpenText product portfolio. Good knowledge of Windows and Linux operating systems, RDBMS (Oracle, SQLServer, Postgres), basic understanding of Core Java programming, and familiarity with Documentum clients like Webtop and DA are advantageous. A Bachelor's (BE) or Master's Degree (MCA) with at least 5 years of experience is required for this position. If you require assistance or accommodations due to a disability during the application process, please submit a ticket to Ask HR. OpenText fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment. Join us and be part of shaping the future of information management.,
Posted 2 days ago
4.0 - 8.0 years
0 Lacs
chennai, tamil nadu
On-site
Sedin Technologies is a software development and consulting company based in Chennai, offering high-end solutions for various business needs. We are a premier technology consulting company worldwide, specializing in cutting-edge technologies and Agile development principles. Our expertise lies in building and supporting world-class Web and Mobile Applications, utilizing technologies like Ruby on Rails, Android, iOS, and more. In addition, our Enterprise division serves large organizations with services in SAP-ERP, OpenText, UiPath, Oracle, and Asset Management System - Maximo. We are currently seeking a full-time Enterprise Content Management Consultant to join our team at Sedin Technologies. The Consultant will be primarily responsible for providing consulting services on Documentum Lifesciences solutions. This role is based in Chennai with the flexibility for remote work. Key Responsibilities: - Consult with clients on Documentum Life Sciences solutions, including Documentum D2, LSQM, R&D, and SSV. - Ensure client satisfaction by delivering high-quality solutions that align with their specific business needs and objectives. - Provide ongoing support and guidance to clients post-implementation. - Demonstrate a strong understanding of Documentum fundamentals, architecture, components, and functionalities. - Develop and implement custom plugins, Java methods, and DFCs to enhance Documentum functionality within Life Sciences projects. - Possess in-depth knowledge of the Life Sciences domain and its document management requirements. - Actively participate in the development phase of Life Sciences projects to ensure timely and successful completion. - Collaborate effectively with internal teams and external clients to deliver projects on time and within budget. - Manage the configuration of High Availability (HA) and Disaster Recovery (DR) solutions for Documentum deployments (preferred). - Maintain clear and consistent communication with clients throughout the project lifecycle. - Proactively identify and resolve any issues or challenges that may arise during implementation. - Work effectively within a team environment and contribute to a positive and collaborative work atmosphere. Qualifications: - Minimum 4+ years of experience in Enterprise Content Management (ECM) consulting, preferably focusing on Documentum solutions. - Proven experience in Life Sciences projects involving Documentum D2, LSQM, R&D, and SSV. - Strong knowledge of Documentum fundamentals, architecture, components, and functionalities. - Expertise in developing custom plugins, Java methods, and DFCs to extend Documentum functionalities. - In-depth understanding of the Life Sciences domain and its document management requirements. - Experience configuring High Availability (HA) and Disaster Recovery (DR) solutions for Documentum deployments (preferred). - Excellent communication, interpersonal, and collaboration skills. - Strong problem-solving and analytical skills. - Ability to work independently and manage multiple projects simultaneously. - Passion for technology and a continuous learning mindset.,
Posted 3 days ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
OpenText is a global leader in information management, prioritizing innovation, creativity, and collaboration within its corporate culture. By joining our team, you gain the opportunity to collaborate with esteemed companies worldwide, tackle complex challenges, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. AI is the driving force behind OpenText, fueling innovation, transforming work processes, and empowering digital knowledge workers. We are seeking individuals whose unique talents cannot be replaced by AI to assist in shaping the future of information management. Come be a part of our team. Your Impact: As a Senior Technical Support Specialist (TSS) in Documentum at OpenText, you will be responsible for independently diagnosing and resolving complex enterprise customer needs across unique systems and operational issues. You will proactively identify areas for improvement in processes, tools, and products, and engage with stakeholders to enhance value. Continuously upgrading knowledge on OpenText products, you will develop yourself and assist in upskilling team members globally. Additionally, as a Subject Matter Expert (SME), you may participate in documentation and product reviews before general availability. WHAT THE ROLE OFFERS: - Directly interface with customers throughout the problem resolution process, including understanding issues, communicating action plans, providing updates, and conveying resolutions. - Validate technical information, manage expectations, and share information effectively. - Lead customer-facing calls, demonstrating preparedness and tailored communication. - Exercise good judgment to resolve complex or escalated customer issues, engaging senior resources as needed. - Work under pressure, multitask, prioritize, collaborate with stakeholders, and handle major incidents or high severity situations. - Systematically gather and analyze information to investigate and resolve issues. - Support business needs by taking on-call responsibilities during weekends and public holidays when necessary. - Create and refine knowledge base content, perform senior-level tasks, and prepare technical solutions documentation. As a 24x7x365 organization, willingness to work in shifts is a requirement. What it takes: - Profound knowledge in Documentum D2. - Ability to thrive and excel in a high-pressure, time-sensitive enterprise environment. - Exceptional customer service skills with an emphasis on empathy, listening, and effective communication. - Strong analytical and technical troubleshooting skills. - Understanding of OpenText product portfolio and their value to customers. - Proficiency in both Windows and Linux operating systems. - Familiarity with RDBMS (Oracle, SQLServer, and Postgres). - Basic knowledge of Core Java programming. - Knowledge of Documentum clients like webtop and DA is advantageous. - Bachelor's (BE) or Master's Degree (MCA) with a minimum of 5 years of experience. If you require assistance or reasonable accommodation due to a disability during the application process, please submit a ticket at Ask HR. OpenText fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment.,
Posted 1 week ago
3 - 8 years
11 - 21 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
JOB DESCRIPTION - DOCUMENTUM D2 : Documentum D2Technology Mandatory Experience in D2 Technologies includes D2 C2 O2 Experience in EMC Documentum Suite includes Composer Process Builder DQL API DFC Experience in designing configuring and building Document management solution in Documentum D2 and documentum applications Work with solution architects on the technical design of core components - Have experience working on projects for GxP applications. – Experience with D2 REST and Documentum REST is additional advantage. - Experience with JAVA Java Script technologies and designing web applications are additional advantage. – Experience with Technical design documentation – Experience with SQL ORACLE databases and query tuning – Experience with Kubernetes Docker. – Experience working with Gitlab kibana JIRA ALM etc. – Experience with Agile and scrum methodologies DOCUMENTUM FME / ECMDATA MIGRATION JOB DESCRIPTION : Must Have Experience on Content and Metadata migration using FME Migration tool or any other equivalent ETL (Extract Transform Load) tool example Bulldozer, Veeva Vault Loader Perform Data Mapping between source and target as per business requirements. Data migration verification Data mappings specifications. Understanding of Object/Data Model in Enterprise Content management. Experience in Migrations in Enterprise Content Management Space (Documentum, Veeva, SharePoint etc) Good to Have Can do IQ/OQ authoring and getting those approved for execution. Provide inputs for Data migration report and create Data migration plan and reconciliation report. Knowledge of GxP processing and working in Life Science Domain is an added plus Documentum or Veeva Basic Knowledge. Profile Priority 1 : Pure FME Migration Centre + Documentum Profile Priority 2 : Documentum + Alternate tools to FME ( Bulldoser, Veeva Vault Loder , Extract transform load) Profile Priority 3 : Alternate tools to Documentum ( SharePoint/Veeva ) + Alternate tools to FME like Veeva Vault Loader etc (Any ECM Any Migration Tool Exp)
Posted 2 months ago
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