Sr Specialist, Platform Engineering TechOps

Job Description

The Team We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our products. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams. Responsibilities Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams Implement and monitor system alerts for early detection and mitigation of potential service incidents Involve and contribute solutions that address system and application vulnerabilities Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements Work on tooling, solutions and automation of operational support functions Education and experience University Graduate with Bachelors Degree in Computer Science or Computer Engineering related degree. Exp - 4+ years of exp Extensive experience in an Application Support role Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.) Must be knowledgeable in SDLC and experience in raising development bugs including priority assessment, high quality analysis, and detailed investigation Must have fundamental working knowledge of RDBMS (Oracle, SQL server and RDS) including stored procs, complex joins, database query plan analysis and monitoring Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon Demonstrable experience of working on highly transactional, available and scalable business critical systems Good understanding of software architecture; understanding component and application breakdown and interaction Commercial awareness Knowledge of, or experience of working in the financial services industry would be a plus Excellent understanding of software systems and technology Good understanding of software support team functions and a solid understanding of the end to end application development process. A strong desire to keep up with all of the latest developments in related technologies Personal competencies Confident individual who can represent the team at various levels. Excellent analytical and problem-solving skills Ability to carry out business impact analysis and prioritize tasks according to severity and importance Communication Must be a strong communicator both written and verbally in English Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Teamwork Ideal candidate is a self-starter capable of working independently as well as contribute to the teams requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines