Sr. Software Engineer

Job Description

The Selected Application support Candidate would be responsible for the below activities in a 24x7 Shift schedule format Responsibilities Support, optimization and customization of integration and data analysis software using core Microsoft and Linux technologies Managing cases, requests and enhancements using online tools and processes Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times Problem determination, workaround resolution, root cause analysis, major incident management Deployment of service releases, patches, requests and customizations Create productive relationships with and between key stakeholders Ensure that solution and application support documentation is maintained to the highest quality and accuracy To assist with the support of internal applications and infrastructure Creation and distribution of knowledge and information with other team members and the company Providing assistance and cover for other team members where required Keep technical skills and product knowledge up to date through self efforts and internal training Required Skills Excellent analytical and problem solving skills Practical experience of Windows and Linux Server, SQL Server, IIS, Tomcat for web services and networking skills Ability to work both independently and as part of a team Excellent customer service skills Understanding of software development cycle Excellent written and spoken English Work closely with the rest of the support team members to resolve issues quickly and efficiently troubleshoot customer application software issues and follow ups till completion Understand the issue reported by the customer, analyze and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues ITIL process certification preferable Scripting PowerShell, shell script, or any other language Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts Can create complex monitoring scripts for application monitoring Application support on heterogeneous platforms, examplewindows and linux etc we dont windows/linux administrators Work experience of IIS and Tomcat Working experience of SQL Query execution Follow escalation process Liaising with other line operations groups and development to solve incidents