The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
As a Triage Testing Engineer, you will be a key part of our Center of Excellence for Professional services, helping to improve the speed and quality of our customer deployments. We are looking for passionate and detail-oriented professionals to join our Triage Testing Team, which plays a critical role in improving engineering efficiency and enhancing project delivery timelines. You will work across global projects involving SCADA, EMS, GMS, ADMS, DERMS platforms, to resolve test issues and contribute to high-quality utility system implementations. This role offers a unique opportunity to build deep product expertise and play a pivotal role in digital transformation of electric utilities.
Your Impact
- Diagnostic & Analytical Responsibilities
- Perform root cause analysis on recurring or high-impact variances to identify systemic issues.
- Validate variance reproducibility across environments to confirm issue scope and isolate contributing factors.
- Leverage diagnostic tools and logs to support technical investigations and resolution planning.
Reporting & Communication
- Generate periodic variance reports summarizing trends, resolution status, and risk areas for leadership visibility.
- Communicate resolution paths and timelines to stakeholders, ensuring transparency and alignment.
- Maintain and improve triage dashboards for real-time visibility into issue status and ownership.
Testing & Verification
- Recommend additional test cases based on triaged issues to strengthen future FAT/SAT protocols.
Training & Enablement
- Develop training materials to educate engineering teams on common variances and triage procedures.
- Mentor junior engineers on effective triage practices and resolution strategies.
- Promote a culture of accountability and continuous learning through knowledge sharing.
What You'll Need
- What You'll Need
- 5+ years of relevant experience in SCADA/EMS/ADMS system testing, commissioning, or technical support.
- Bachelor's degree in Electrical Engineering, Electronics and Communication Engineering, Instrumentation engineering, Power Systems Engineering, or a related technical field (required).
Required Technical Skills:
- Hands-on knowledge on utility control systems, preferably on control center decision support softwares such as SCADA / EMS / GMS / ADMS / DERMS.
- Knowledge on utility control systems use-cases.
- Familiarity with test processes such as FAT, SAT, and unit-level testing.
- Experience in troubleshooting and diagnosing technical issues in real-time systems.
- Ability to work with technical documentation, logs, and configuration files.
- Familiarity with Web Technologies: SSL, Nginx, Apache, GitHub.
- Hands-on experience working with databases: Cassandra, MongoDB, MySQL, Oracle.
- Certificates : SSL authentication / integration
- Web security best practices and implementation.
- Troubleshooting and debugging cross-browser compatibility issues.
- Familarity with Node.js, Python is good to have
Preferred:
- Experience with related systems such as Traction SCADA systems, Substation automation systems, or enterprise level decision support systems such as GE Eterra, ABB network manager, Siemens Spectrum Power and the like is good to have.
- Familiarity with issue-tracking systems such as JIRA including experience with creation of dashboards.
- Exposure to scripting (Python, shell) and configuration management tools.
- Understanding of software work request processes and product lifecycle.
- Experience of working with global teams across multiple time-zones and ability to mentor junior team members is good to have.
Required Soft Skills:
- Strong analytical and diagnostic thinking.
- Excellent verbal and written communication.
- Ability to manage multiple issues in parallel and follow through to closure.
- Collaborative mindset and willingness to work with cross-functional global teams.
Preferred:
- Detail-oriented approach with a proactive attitude.
- Familiarity with working in matrixed or project-based organizational environments.
Other Requirements
- Travel Expectations: Occasional travel (up to 10%) may be required for on-site project support, particularly during acceptance testing phases.
