Posted:2 weeks ago|
Platform:
On-site
Full Time
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams
Join the Hybrid Operations team as a Senior Program Manager, where you will be accountable for overseeing performance, design, and compliance across multiple 3P store locations. In this role, you will collaborate with a wide range of internal and external stakeholders to lead high-impact programs focused on improving quality, speed, cost efficiency, and overall productivity. With a strong customer obsession and sense of ownership, you will analyze operational patterns, identify disruptions, and leverage data to drive informed decisions. The role requires a deep-dive mindset, attention to detail, and the ability to anticipate and act on data implications. You should be comfortable working weekends and traveling regularly to design, launch, and monitor store-level programs. You will lead a team of direct reports and be responsible for driving individual program charters to meet broader organizational goals. This role plays a critical part in enhancing customer experience, optimizing cost, expanding operational capacity, and delivering continuous improvement through both product and process-led initiatives. Collaboration with leaders across Hybrid Ops, Category, Product, Tech, Last Mile, Supply Chain, Finance, Central Operations (CO), ROW-BI, and 3P seller networks-at both national and regional levels-will be essential to success.Key job responsibilities1. Lead and monitor multiple strategic workstreams across core operational functions such as Tech Product Deployment, Sales & Operations Planning, Supplies Management, Analytics, and New Initiatives.2. Collaborate with cross-functional stakeholders - Product, Tech, Ops, Finance, and Category teams - to implement scalable solutions that drive efficiency and enhance customer, seller, and associate experiences.
- 1. Post Graduate from any stream
- 2. 7+ years management experience in a manufacturing, sales or distribution environment- 3. Minimum of 10 employees reporting in previous work place- 4. Excellent Communication skills - written and verbal- 5. Strong MS Excel knowledge and hands on working experience with large data sets
- 1. Post Graduate in Business Administration/ MBA from a reputed university
- 2. Exposure to ERP, operations dashboard and toolsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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