Posted:2 days ago|
Platform:
On-site
Full Time
Drive the Future of Fire TV's Subscription Retention Strategy and Tools.
Join the Appstore Commerce team and play a pivotal role in shaping subscription retention for services used by millions. As the Senior Product Manager, Technical for Retention Management, you will:- Lead the vision and strategy for maximizing subscriber retention across Fire TV's streaming services. - Own the roadmap for key retention features including churn prevention tools, win-back campaigns, and retention offer optimization.- Collaborate closely with cross-functional teams to deliver seamless retention experiences and reduce involuntary and voluntary churn. - Leverage data insights to continuously optimize retention rates, customer lifetime value, and subscription health metrics. - Be a passionate advocate for our subscribers and partners, ensuring retention strategies drive sustainable business growth and exceptional customer experiences. Key job responsibilitiesAs the Senior Product Manager for Retention Management, you will:- Lead the vision, strategy, and execution of Fire TV's subscription retention capabilities, including churn prevention tools, win-back campaigns, and retention offer optimization. Collaborate cross-functionally to deliver seamless retention experiences and maximize subscriber lifetime value.- Leverage data insights to continuously optimize retention rates across voluntary and involuntary churn, ensuring subscribers remain engaged and partners can sustain thriving subscription businesses on Fire TV.- Advocate for subscriber and partner needs to ensure retention strategies balance customer experience with business sustainability and drive product decisions.- Partner with internal teams including Prime Video Channels, streaming service partners (Peacock, Paramount+, Max, and others), and Commerce engineering leadership to execute on retention commitments and drive improvements in subscription health metrics.- Own and drive critical performance metrics related to subscriber retention, churn reduction, reactivation rates, and subscription revenue across Fire TV.
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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