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Sr Officer – Marketing & Communication

Sr Officer – Marketing & Communication

SRISHTY MEDICAL PVT LTD

0 years

3 - 4 Lacs

Mahipalpur

Posted:23 hours ago| Platform: GlassDoor logo

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Skills Required

marketing communication strategies analyze reports documentation reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Manage and oversee customer care operations, ensuring prompt and effective resolution of customer queries and complaints.
Build and maintain strong relationships with clients and stakeholders.
Lead, mentor, and train the customer care team to enhance performance and efficiency.
Collaborate with the marketing and sales teams to align customer services with business strategies.
Develop and implement strategies to improve customer satisfaction and loyalty.
Prepare, analyze, and present reports on customer care performance metrics.
Ensure proper documentation and reporting using MS Office tools.
Maintain accurate customer records while ensuring confidentiality.

Job Type: Full-time

Pay: ₹27,000.00 - ₹35,000.00 per month

Work Location: In person

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