Who We Are
Space Matrix is a leading Workplace Design and Build consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors.Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. We are a proud
Great Place to Work
certified company 7 years in a row.Please visit www.spacematrix.com to learn more.
About The Role
The Lead - Client Solutions role is pivotal in driving the growth and expansion of the organization by identifying and securing new business opportunities. This role focuses on developing strategic relationships, enhancing market presence, and ensuring the successful execution of client solutions initiatives. By leveraging market insights, fostering partnerships, and collaborating with internal teams, the Lead ensures the organization achieves its financial targets and long-term growth objectives.
Strategy Formulation
What makes the role successful:
- Focus on crafting and executing impactful client-centric approaches that align with organizational objectives. Key focus areas are:
- Conduct in-depth research to identify trends, challenges, and opportunities within the workplace market and assessing the competitor offerings
- Design strategies to attract new clients while strengthening relationships with existing ones by developing tailored solutions to address diverse client requirements, enhancing satisfaction and loyalty.
- Formulate plans to achieve financial targets by identifying high-potential opportunities.
- Work closely with design, marketing, and client solution teams to ensure seamless integration of efforts
- Develop strategies to strengthen the brand's market presence and reputation as a leader in innovative workplace solutions.
- Introduce best practices for client engagement, service delivery, and quality assurance.
Business Operations
- Lead business development initiatives in the region, focusing on acquiring new clients and achieving sales targets.
- Act as a representative of the company in the market, establishing a strong industry network and managing relationships with key stakeholders.
- Develop and maintain a robust sales pipeline, accurately forecasting new bookings to meet business objectives.
- Partner closely with the leadership team and colleagues to manage the entire sales cycle and successfully close deals.
- Contribute to the creation and enhancement of systems, materials, and resources for business development, including proposals, presentations, and service offerings to secure new opportunities.
Culture
At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to:
- Uphold and promote the collaborative and open communication culture that defines Space Matrix.
- Build a team that works seamlessly with colleagues across all our P&Ls, collaborating closely on sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and the sales process to deal closure and signing.
- Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.
What We're Looking For
- You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 10+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.
- Proficient understanding of the Workplace Market Sector.
- Experience working in architecture, interior design firms, or related industries.
