Sr. Manager - L&A Insurance Operations

Hiring for a leading BPO client in Bengaluru!

Mandatory Capabilities/Skills /Years of Experience

• Minimum of 13 years of experience, with expertise in

  L&A Insurance Domain

  for

  global accounts.

• Experience managing complex service delivery, multi-group, multi-disciplinary projects, with extensive exposure to managing large teams across

  life insurance, annuities, retirements, pensions or superannuation.

• Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.

Role Summary:

• Overall accountable to all internal and external stakeholders for specific engagement under him/her
• Managing claim personnel to include hiring, training, performance assessment, planning, and delegation of workload, coaching, and motivating to improve the quality and quantity of work performed.
• Ensure a deep understanding of the practice and portfolio objectives and drive the strategy for the portfolio assigned. Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned.
• Drive transformation projects from operations, digital asset implementation, standard methodologies framework, case studies, and benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team
• Align to customer goals and deliver on commitments consistently
• Foresee risks, be proactive, and predictive while developing mitigation plans
• Build impactful customer relationships; improve Net Promoter Score, maintain existing book of business, and drive revenue growth.

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