Sr IT Operation Analyst

Description

We are seeking a Senior IT Operation Analyst to join our team in India. The ideal candidate will be responsible for monitoring and managing IT operations, ensuring the reliability and performance of our IT systems and services. The role requires a proactive approach to incident management and a commitment to improving operational processes.

• Education/Work Experience: Typically requires a degree and 5-8 years experience; or no degree and 9-12 years combined education and equivalent work experience (typically 1 year experience = 1 year education).
• Independence Level/Reports to: Applies advanced knowledge of job area typically obtained through advanced education and work experience.
• Leads projects/research with moderate complexity.
• May provide coaching and review the work of lower-level professionals. Normally reports to Manager.

Responsibilities

• Monitor and manage IT operations and infrastructure to ensure optimal performance.
• Perform incident management and troubleshooting for IT systems and services.
• Collaborate with cross-functional teams to improve operational processes and efficiency.
• Assist in the implementation of ITIL processes and best practices within the organization.
• Conduct regular system audits and performance analysis to identify areas for improvement.
• Document operational processes, procedures, and workflows for knowledge sharing.
• Provide support for IT projects and initiatives as needed.

Skills and Qualifications

• 1-12 years of experience in IT operations or a related field.
• Strong knowledge of ITIL framework and incident management processes.
• Proficiency in monitoring tools and technologies (e.g., Nagios, Zabbix, SolarWinds).
• Experience with system administration of Windows and Linux environments.
• Familiarity with cloud technologies and platforms (e.g., AWS, Azure, Google Cloud).
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.