Sr Group Manager (AVP) OTC GPO

Job Description

Functional knowledge Good experience in end-to-end OTC cycle (Collections/Cash apps/Dispute Management/Credit Management etc) Experience in project management required Experience in FTE calculation and effort estimation Experience in implementation of tools Knowledge of RPA and automations SAP knowledge strongly preferred Knowledge of excel/ppt/PowerBi DPM/DTP/SOP preparation and review Process improvement methodology: Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a strong relationship with them. Brings in domain expertise to identify pain areas of the client, recommend, and implement solutions Identify improvement areas within the process and support implementation post client sign-off Customer Orientation Understands to the expectations from own role to ensure delivery on client expectations responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution Is mindful of customer feedback, voice of customer - works to implement action plans to address issues Transition Management: Prior Transition experience is preferred. Accountability: Ensure projects are completed time and with agreed output Is proactive in raising red flags, escalating situations without precedence, issues, etc. Collaboration & Teamwork Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with Establishes a clear understanding on the larger goals that both parties need to contribute to In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required. Analytical Thinking & Problem Solving: Breaks problems into logical parts and approaches these in a systematic sequential manner Analyses causes and inter-linkages between apparent and not-so-apparent factors; has an investigative approach to identifying reasons for anomalies to happen Contributes significantly in brainstorming sessions or on the basis of own experience to problem resolution; defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause Gathers information, trends, and analyses cause-effect relationships for anomalies, errors, and aberrations in output Proposes and implements process improvements. Communication skills Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Anticipates areas where support or influence will be required Can influence using data, facts as well as different viewpoint Demonstrates requisite verbal and written communication skills