Sr. Executive/Asst. Manager - Customer Relation

You will be responsible for: - Acting as the main point of contact for clients - Addressing queries and concerns properly - Handling customer complaints and providing appropriate solutions within the time limit - Following up to ensure resolution and maintain a high level of client satisfaction - Having knowledge of EWS flats allotment process - Utilizing real estate software Farvision for managing tasks such as Allotment letter, receipt generation, demand letters, bank documentation, and possession documentation - Ensuring timely collection is done as per the requirement Desired Qualifications: - Knowledge of real estate software Farvision - Experience in managing tasks such as Allotment letter, receipt generation, demand letters, bank documentation, possession documentation, and MIS Generation - Background in Real Estate - MBA (Regular) qualification is preferred for this position If you are interested in the position, please reach out to hr@prateekgroup.com.,