Sr Executive - Relationship & Business Performance

You will be working full-time from your base location as a Senior Executive- Relationship & Business Performance for the team of City Business Operations at Swiggy Instamart. Here is the breakdown of your responsibilities: - Recommend and advise on best practices of picking and packing to improve Customer Experience (Cx). - Advise partner stores on mechanisms/processes for correct picking/packing/billing of customer orders using appropriate tools and dashboards. - Guide partners on the proper usage of dashboards and portals to prevent inaccuracies impacting Cx. - Assess the quality of Pods on cleanliness, hygiene, and DE issues, and suggest measures to enhance smooth operations for better Customer Experience. - Advise partner stores on speed perception and order fulfillment, recommending best practices to improve Cx. - Provide recommendations to partners for continuous improvement in delivering the best Cx metrics. - Recommend training aspects required to deliver/improve Cx metrics. - Advise partners on changes in demand patterns/spikes in order volumes due to holidays/peak seasons and propose measures to prevent any impact on Customer Experience. As a candidate for this role, you should meet the following qualifications: - Graduate with 3-5 years of retail management experience. - Must have experience leading 15+ people/employees in Retail/Store settings. - Strong problem-solving skills and data-driven decision-making abilities. - Adaptability to dynamic situations. - Experience in retail, FMCG, or quick commerce industry would be beneficial. Join Swiggy Instamart to be a part of the team that is reshaping the convenience grocery segment in India and revolutionizing the way people shop.,