Sr Executive - RBP

As a Senior Executive- Relationship & Business Performance for Swiggy Instamart's City Business Operations team, your role will involve the following responsibilities: - Recommend and advise on best practices of picking and packing to improve Customer Experience (Cx) experience. - Advise partner stores on mechanisms/processes leading to correct picking/packing/billing of customer orders using appropriate tools and dashboards. - Guide partners on the proper usage of dashboards and other portals to prevent any inaccuracies leading to customer impact. - Assess the quality of Pods on cleanliness, hygiene, and delivery executive issues and suggest measures to enhance smooth operations leading to better Customer Experience. - Advise partner stores on speed perception and order fulfillment, recommending best practices to improve Customer Experience. - Provide recommendations to partners for continuous improvement in delivering the best Customer Experience metrics. - Provide recommendations on the training aspects required to deliver/improve Customer Experience metrics. - Provide recommendations to partners regarding changes in demand patterns/spikes in order volumes due to holidays/peak seasons and suggest/propose measures to prevent any Customer Experience impact. Qualifications: - Graduate with 3-5 years of retail management experience. - Must have led 15+ people/employees in Retail/Store. - Strong problem-solving skills and data-driven decision-making. - Adaptability to dynamic situations. - Experience from retail/FMCG/quick commerce Industry. Join the Swiggy Instamart team and be part of redefining how India shops with unparalleled convenience and instant grocery delivery. Apply now and contribute to the growth and success of the convenience grocery segment in India.,