Sr. Exec.-Branch Relationship -Premium Credit Cards-HNI Clients-Jorhat

Role Purpose

Enhanced Service experience at branches. The purpose of the role is to bring a hyper local focus in smaller markets, smoothen the Branch Relationship & leverage the customer base.

Candidates may also share the profiles at - nilofar@in.experis.com

The KRAs involve :

1. Merchant tie Ups:

   For Higher spends/visibility via local merchant tie ups
2. Activating customers in the local market
3. Servicing customers who walk-in to Branches

4. Sourcing of HNI/VIP customers of branch for better experience

Role & responsibilities

1. Get qualified merchant leads to increase the spends in the local market across merchant category. It involves identification, pitching the value proposition, Onboarding, support on training and branding at merchant store. Work with marketing for festival offers in cities .
2. Create Business opportunities with onboarded vendors to sell from Marts /Malls/Shop floors .
3. Work with Branches to create leads for the best Merchants in the cities .
4. Source Premium cards by capitalizing the relationship- Selling Premium cards to HNI Customers and also managing priority servicing. Support the Branch managers on servicing HNI Card holders .
5. Activating the customers by calling them and educating them on usage and service.
6. Retaining customers in these interactions when they opt for cancellations by using offers from CARDONE .
7. Servicing customers on all card issues. Work with Branches to reduce escalations from Card Customers . Accord priority to HNI customers ,Govt Officials and important customers of the bank to improve customer experience and bank relationship.