Sr Customer Service Executive - International Transmission, Voice n Mobile

Role Overview: As a Customer Operations Manager at Tata Communications, your main responsibility will be managing customer queries and operations. You will play a crucial role in solving customer issues by providing resolutions and ensuring the delivery of quality outcomes. This operational role may require seeking guidance to enhance customer satisfaction. Key Responsibilities: - Take ownership of customer issues and provide effective solutions to solve their problems. - Research, diagnose, and troubleshoot system/application issues to identify and implement suitable solutions. - Follow standard procedures for escalating unresolved issues to the appropriate internal teams. - Ensure that Service Level Agreements (SLAs) are achieved and work proactively to maintain them. Qualifications Required: - Demonstration of strong problem-solving skills. - Previous experience in providing customer service support in fast-paced, high availability, 24x7 environments. - Stay updated with the latest technologies in the domain to enhance operational efficiency. (Note: The additional details about the company were not provided in the job description),