Location: Noida, India
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Essential Functions / Key Areas of Responsibility
Service support CRE:
- Manage Incidents/Service requests within SLA, tracking SLA
and taking actions in case of deviation.
- Ensures the incident are acknowledged, investigated and resolved as per contract agreement:
- Response time (MTTA)
- Resolution time (MTTR)
- Working on an heterogeneous ecosystem and be able to support customer on different technical areas
- Cloud Base Solution offers (AWS, GCP, Docker, Kubernetes )
- Mobile Application and Mobile SDK
- Monitoring tools (Datadog, Splunk, Pagerduty, ).
- Linux, networking (TCP/IP, Firewall, Load Balancer, tcpdump, wireshark )
- Security and Cryptography (Certificates, Mutual authentication, KMS, HSM )
- Scripting (Bash, Python, Java )
Minimum Requirements: Skills, Experience & Education
Include minimum experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, etc.
- BS in Computer Science
- 5+ years of experience in operation or support
- Working on shift to offer our customers a 24/7 service
- Good to have experience in managing Splunk App development, scripting and log management solution design
- 5+ years of experience integrating data input from Splunk from other tools such as AWS, Datadog, GCP, private cloud etc
- Knowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciated
- Knowledge on AWS/GCP Cloud, monitoring tools, networking, infrastructure, Linux and mobile application
- Experience in direct cooperation with international customers
- Excellent interpersonal and communication skills
- Very good organizational and negotiation skills
- Ability to make decisions and take initiatives
- English - Mandatory
- Spanish - Optional
- French - Optional
