Sr. Cloud Support Engineer - TKG (Tanzu Kubernetes Grid Service)

Job Title:

Level:

Location:

Summary:

We are looking for a proficient and detail-oriented L2 TKGS Operations Engineer to support the deployment, maintenance, and troubleshooting of Kubernetes clusters within vSphere environments. The candidate will have hands-on experience with Tanzu Kubernetes Grid Service, container orchestration, and infrastructure automation. This role involves monitoring cluster health, resolving incidents, implementing standard operating procedures, and collaborating with cross-functional teams to ensure the stability, performance, and security of containerized workloads.

Responsibilities:

• Perform day-to-day operations and support for TKGS clusters.
• Monitor system performance and troubleshoot issues across Kubernetes and vSphere layers.
• Apply patches, upgrades, and configuration changes as needed.
• Collaborate with L3 and platform teams for escalations and improvements.
• Maintain documentation and contribute to knowledge base articles.
• Perform troubleshooting and incident resolution for TKGS-related issues, escalating to L3 when necessary.
• Coordinate with VMware support for issue resolution and updates.

Education

Experience

Certification:

Knowledge:

• Assist in the setup and lifecycle management of Supervisor and Tanzu Kubernetes clusters.
• Monitor and troubleshoot cluster components including control plane, worker nodes, pods, services, ingress, volumes, and namespaces.
• Ensure integration with vSphere features such as HA, DRS, vSAN, and NSX-T.
• Maintain and update operational documentation, including SOPs and architecture diagrams.
• Collaborate with infrastructure and DevOps teams to support hybrid workloads across containers and VMs.
• Implement and maintain security configurations like RBAC, network policies, and resource quotas.
• Use monitoring tools such as Prometheus, Grafana, and vSphere-native solutions to ensure cluster health.
• Coordinate with VMware support for issue resolution and platform updates.
• Log and manage incidents using ITSM tools.

Skills:

• Support the setup, provisioning, and lifecycle management of Supervisor and Tanzu Kubernetes clusters.
• Troubleshoot and maintain Kubernetes components: control plane, worker nodes, pods, services, ingress, volumes, and namespaces.
• Ensure integration with vSphere features such as HA, DRS, vSAN, and NSX-T.
• Monitor cluster health using tools like Prometheus, Grafana, and vSphere-native solutions.
• Maintain accurate documentation, including SOPs, architecture diagrams, and change records.
• Collaborate with infrastructure, security, and application teams to support hybrid workloads.
• Implement security best practices including RBAC, network policies, and resource quotas.
• Coordinate with VMware support for issue resolution and platform updates.
• Use ITSM tools for incident, change, and problem management.