Sr Associate, Client Tech Support Engineering

As a Sr Associate, Client Tech Support Engineering at Fiserv, your role is crucial in ensuring the accuracy, compliance, and efficiency of deposit and loan servicing functions within a credit union environment. You will be responsible for various tasks in Deposit Operations and Loan Operations to support the application support team. **Key Responsibilities:** - **Deposit Operations:** - Reconcile daily transactions like ATM activity, branch capture, and general ledger suspense accounts. - Monitor and manage member accounts, including dormant status and fraud alerts. - Provide assistance for online banking and remote deposit capture systems. - **Loan Operations:** - Resolve loan exceptions and discrepancies promptly. - Maintain accurate collateral documentation and vault records. - Assist in year-end reporting, including 1099 and 1098 forms. - Support in servicing commercial, mortgage, and installment loans. **Qualifications Required:** - Comfortable working night shifts and following the U.S. federal holiday schedule. - Knowledge of Credit Union & Banking Compliance including NCUA, FDIC, OFAC, CIP, CTR, and other regulatory frameworks. - Experience with Core Banking Systems like Jack Henry, Fiserv, or credit union-specific systems such as Symitar. - Proficient in managing inbound calls from clients, providing real-time information, and resolving issues professionally. - Strong problem-solving skills, especially in exception handling and regulatory compliance. - Ability to collaborate with teams, auditors, and handle financial reconciliation effectively. **Nice to Have:** - Experience with CRM Systems for member interaction and tracking. - Proficiency in Microsoft Office Suite, particularly Excel for reporting and analysis. - Knowledge of AI-Powered Chatbots & Virtual Assistants would be beneficial. By considering employment with Fiserv, you are joining a company committed to Diversity and Inclusion. Remember to apply using your legal name and complete the profile step-by-step, attaching your resume for consideration. Fiserv does not accept unsolicited resumes from agencies and warns about fraudulent job posts not affiliated with the company. All communications from Fiserv representatives will come from legitimate Fiserv email addresses.,