Sr ASM / Manager - Service Delivery At Home

As a part of the team at Onsitego, your role involves creating and managing a Service Center network to provide exceptional after-sales service to customers. You will be responsible for building strong relationships with the Service Centers, enhancing service quality, handling escalations efficiently, and demonstrating a good understanding of the Extended Warranty business and technical aspects of consumer durables and home appliances. Your efforts will be instrumental in ensuring a seamless customer experience and contributing to the company's overall success. Key Responsibilities: - Build strong relationships with the Service Centers - Collaborate with Service Centers to improve service quality and efficiency through continuous review and performance management - Efficiently handle and resolve escalations - Possess a solid understanding of the Extended Warranty business - Demonstrate proficient technical knowledge of consumer durables and home appliances - Utilize a strong market network to support operations Qualification Required: - MBA (Marketing) or a relevant degree Onsitego is India's leading after-sales service provider, specializing in Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for electronic devices and home appliances. With a customer-centric approach, Onsitego has achieved the highest Net Promoter Score (NPS) globally in after-sales services. The company has proudly served over 8 million satisfied customers. At Onsitego, we value work-life balance with flexible working hours and a comprehensive leave policy. We prioritize the well-being of our employees and their families by offering a Mediclaim policy. Professional growth is encouraged, with opportunities for learning and skill development in a dynamic environment. Join us at Onsitego in our mission to provide "WOW" experiences to customers and enhance the lives of millions of device users nationwide. Website: www.onsitego.com,