Specialist Software Engineer (Java/.Net, Integration)

How will you make an impact

• As a billable and customer-facing role, this position has significant financial impact on CXone:
• The Consultant s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on CXones ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer s contract.
• The Consultant s ability to satisfy his or her customers has a direct impact on the customer s likelihood of loyalty and increased business.
• The Consultant s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXones exposure to liability.
• Ensure that adjustments made to customer s account are completed in accordance with the Company s Adjustment Policy.

Major Functions/Responsibilities:

• This position is responsible for consultative performance in all areas related to CXone solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.

TECHNICAL

• Provide Staff-level technical configuration and, in some cases, programming as required.
• Provide process, data and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, as we'll as management and coordination of changes to existing applications.
• Provide technical architecture leadership, analysis, design, development, and enhancement.
• Maintain Staff-level expertise and currency in industry leading contact center technologies.

PROJECT

• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
• Develop costing proposals for projects, perform risk analysis, and manage change control.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS

• Present a professional image in conduct, attitude and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

• Follow the company Code of Ethics and CXone policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXone.

Have you got what it takes

• Bachelor s degree in technical (eg, Computer Science, Information Systems, Electrical Engineering) or business field (eg, Marketing, MIS) or equivalent work experience.
• 8+ yrs of exp for Specialist
• Microsoft technologies (Dot Net Applications)
• Hands on and strong programming skills with C#, ASP.NET , SQL Server 2005, ASP.NET MVC OR Java
• Core Java programming (JDK, JVM, JRE), Servlets, JSP & Spring Framework
• Hands on and strong knowledge on web technologies client-side scripting including but not limit to HTML5, CSS3.0, Java Script, JSON, JQuery.
• Hands on SQL Server - Database Design, T-SQL, Stored Procedures, Optimization and Tuning.
• Strong understanding of user experience and conversational interfaces.
• Strong communication and problem-solving skills
• Develop documentation (technical design, high level design, deployment documentation) and other deliverables as required.

Desired personal traits:

• Proven experience as a Bot Developer or similar role.
• Experience with AI technologies, machine learning, and natural language processing.
• Strong understanding of user experience and conversational interfaces.
• Prior consulting experience.
• Computer Telephony Integration (CTI)
• Administration of Windows Server and Desktop and/or Linux OS
• Active Directory and DNS
• Familiarity with project life cycles
• Visio development
• VMware knowledge
• PCI/Security Networking and networking protocols: LAN, WAN, TCP/IP
• Technical certification, eg, MCSE, Cisco, Avaya
• Microsoft SQL installation and queries including SSRS
• JavaScript
• NLU /ASR