Specialist - Professional Services

Job Description

The Role: Specialist - Professional Services The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. Whats in it for you: The role will primarily focus on delivering implementations & integrations. This position may additionally be required to produce cross-training materials in the agreed, standardised formats; take on primary & secondary responsibilities when delivering implementations & integrations with other team members; and engage in product UAT cycles. Specialist - Professional Services at all levels are expected to collaborate with other members of professional services, and other internal teams, in order to deliver implementations & integrations. The expected working hours in Gurgaon are 12 - 9pm. Some tasks, such as deployment of changes, is required on Sundays as part of the role. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: Implementation & Integration Deliver implementations & integrations for multiple project types across the services (currently limited to ex. Traiana services) offered within the FX&S pillar at OSTTRA Hand over to the operations teams once live Day one check in with the customer Finalising readiness to migrate to production, and liaising with the relevant counterparties (as required) Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team Gathering & setting up all required static data in UAT & production (as required) System configuration in UAT and production environments Connectivity & integration set up in the product Connectivity & integration set up in IC and/or Adapters Coordinate the development of the transformer based on the spec provided by Solution Design Create any required routing in IC Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production Ensure all integrations follow the integration standards outlined Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teams Demonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on items Update the PSA system (e.g. Monday.com) on a daily basis so that the project manager has the correct information on project status, risks, issues and dependencies Creating and tracking UAT plans Ensure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover material Effectively manage time so that tasks are completed by the expected due date Cross-Training Create cross-training materials in the pre-defined standardised formats on implementation & integration processes for project types To lead implementation & integrations as a primary resource, while developing a secondary resource Develop new core skills, and take on new project types To assist a primary resource during implementation & integrations, while acting as a secondary resource Where necessary during the professional services restructure, assist with other teams in their cross-training priorities and needs Teamwork Responsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integration Engage, be open and be objective in post-project retrospectives to develop the team further Product UAT Executing the required UAT runbook Operations Escalations Act as an escalation point for certain project types / services from a technical project management perspective What Were Looking For: Knowledge of a message formats such as FIX, XML, JSON or CSV Work effectively as part of a team Ability to define and document detailed workflow processes Process-oriented with excellent organisational skills Ability to fulfil required project tasks in a timely manner Customer facing skills Creative problem solver Excellent verbal and written communication skills Understanding of the services offered by the OSTTRA FX & S pillar