Job
Description
As a Specialist Customer Care - Support at Barclays, you will play a crucial role in managing operations within a business area, ensuring processes, risk management initiatives, and compliance with relevant regulators are maintained. Your responsibilities will include: - Process transactions in accordance with approved processes and procedures, international regulations, and pre-agreed service levels, demonstrating speed and accuracy. - Drive your performance management by collating relevant documentation, preparing for self-performance reviews, and ensuring compliance with rules and regulations. - Collaborate with teams across the bank to align and integrate customer care processes. - Identify areas for improvement in customer care processes, provide feedback and coaching to colleagues, and implement necessary changes. - Develop and implement customer care procedures and controls to mitigate risks and enhance operational efficiency. - Create and deliver reports and presentations on customer care performance to internal senior stakeholders. - Stay updated on industry trends and best practices to improve customer care efficiency and effectiveness. Qualifications required for this role: - Graduate/Post-Graduate in any discipline. - Business Banking Experience. - Experience in creating Dashboards and Reports. - Strong communication skills to interact with clients/stakeholders and explain processes. - Knowledge of Risk and Audits. - Familiarity with Operating Systems (Windows). - Proficiency in Advanced Excel, PowerPoint, and Macros. - Flexibility in work hours and ability to adapt to changing shift patterns. The role is based out of Noida. You will be expected to meet the needs of stakeholders/customers through specialist advice and support, perform prescribed activities in a timely manner, and maintain a high standard of work. If you have leadership responsibilities, you are required to demonstrate the LEAD behaviours - Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. If you are an individual contributor, you will manage your workload, take responsibility for implementing systems and processes, and participate in broader projects. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset - to Empower, Challenge, and Drive. As a Specialist Customer Care - Support at Barclays, you will play a crucial role in managing operations within a business area, ensuring processes, risk management initiatives, and compliance with relevant regulators are maintained. Your responsibilities will include: - Process transactions in accordance with approved processes and procedures, international regulations, and pre-agreed service levels, demonstrating speed and accuracy. - Drive your performance management by collating relevant documentation, preparing for self-performance reviews, and ensuring compliance with rules and regulations. - Collaborate with teams across the bank to align and integrate customer care processes. - Identify areas for improvement in customer care processes, provide feedback and coaching to colleagues, and implement necessary changes. - Develop and implement customer care procedures and controls to mitigate risks and enhance operational efficiency. - Create and deliver reports and presentations on customer care performance to internal senior stakeholders. - Stay updated on industry trends and best practices to improve customer care efficiency and effectiveness. Qualifications required for this role: - Graduate/Post-Graduate in any discipline. - Business Banking Experience. - Experience in creating Dashboards and Reports. - Strong communication skills to interact with clients/stakeholders and explain processes. - Knowledge of Risk and Audits. - Familiarity with Operating Systems (Windows). - Proficiency in Advanced Excel, PowerPoint, and Macros. - Flexibility in work hours and ability to adapt to changing shift patterns. The role is based out of Noida. You will be expected to meet the needs of stakeholders/customers through specialist advice and support, perform prescribed activities in a timely manner, and maintain a high standard of work. If you have leadership responsibilities, you are required to demonstrate the LEAD behaviours - Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. If you are an individual contributor, you will manage your workload, take responsibility for implementing systems and processes, and participate in broader projects. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset - to Empower, Challenge, and Drive.
