Specialist App/Prod Support

ATT Communication Services

5 - 10 years

3 - 7 Lacs

hyderabad

Posted:5 days ago| Platform:

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Skills Required

administration automation operational support manager quality assurance linux production operations agile jira technical support monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should have Production Operations experience (specially handling production environment) 5-10 years.
Skilled in handling Microsoft Azure environments, DevOps, Terraform
Experience in handling Change requests, deployment cycles and application updates through azure environment.
Automate deployment processes using CI/CD pipelines.
Strong knowledge of Azure cloud.
Familiarity with containerization technologies (e.g., Docker, Kubernetes).
Experience on Ticketing tools like JIRA/ServiceNow/AOTS etc.
Ability to work in a fast-paced, dynamic environment.
Experience in Linux, handling virtual machines.
Effective communication skills; verbal, non-verbal and written.
Experience with monitoring tools and platforms (e.g. Grafana).
Excellent problem-solving and analytical skills.
Strong communication and collaboration abilities.
Good understanding and exposure to Agile framework.

Roles and Responsibilities:

Should be responsible to provide technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able to resolve the technical issues to meet the SLAs.
Should also be responsible for monitoring the systems, providing technical assistance, managing incidents, and ensuring efficient workflows.
Providing 24 7 operational support to all production practices on holidays and weekends.
Coordinating with various teams and raise support ticket for all issues, analyze root cause, and assist in efficient resolution of all production tickets.
Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
Candidate should enhance the quality by value adds, automation, optimization etc

Key Competencies and Skills

Azure, Azure Devops, Linux, Terraform, CI/CD, VM, Docker, Kubernetes

Education and Qualifications:

Must have bachelors degree or masters degree in science / computer applications or equivalent.

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