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Spanish Language Executive - Freelancing

1 - 3 years

1 - 2 Lacs

Posted:6 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


We are seeking a highly skilled and enthusiastic Bilingual Spanish-English Inbound Caller to join our team. This role involves providing exceptional customer service to US healthcare insurance members, primarily in Spanish. You will address inquiries related to insurance policies, resolve member concerns, and ensure customer satisfaction.


Key Responsibilities:


  • Handle inbound customer service calls from US healthcare insurance members, with 80% of calls in Spanish.
  • Assist customers with inquiries regarding their insurance policies, benefits, claims, and general account management.
  • Provide accurate information, resolve issues promptly, and ensure compliance with healthcare regulations.
  • Document customer interactions and maintain detailed records in the system.
  • Collaborate with internal teams to resolve escalations and provide a seamless customer experience.

Please Note: This is a contract-based project role with a duration of 1 month.


Key Skills:


  • Bilingual Proficiency (Spanish-English Speaking)
  • Customer Service
  • Active Listening and Problem Solving
  • Knowledge of US Healthcare Insurance (preferred)
  • Multitasking and Time Management

Work Details:


Location: Pune

Shift Timings: US Shift (8:30 PM to 5:30 AM)

Work Type: Contract for 1 Month

Fixed Saturday & Sunday off

Work from office


Please Note: This is a contract-based project role with a duration of 1 month.

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AM Infoweb
AM Infoweb

Information Technology

Amsterdam

200 Employees

62 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    CTO

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