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Spanish Customer Success Executive

Spanish Customer Success Executive

Way Dot Com

3 - 8 years

7 - 15 Lacs

Chennai Trivandrum

Posted:3 months ago| Platform:

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Skills Required

Spanish

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a dynamic and customer-focused individual to join our team as a Spanish Customer Success Executive in our voice process. This role involves delivering excellent customer service to our Spanish-speaking clients and handling inquiries over the phone with professionalism and efficiency. Responsibilities: Handle inbound and outbound customer calls, providing timely resolutions for queries, concerns, or complaints. Offer empathetic and professional customer service, ensuring a positive experience in each interaction. Identify, prioritize, and escalate complex issues to relevant departments for efficient handling. Accurately document customer interactions and maintain updated records. Achieve monthly targets for customer satisfaction, first-call resolution, and productivity metrics. Stay up-to-date with our products and services to ensure accurate information is provided to customers. Collaborate with team members to create a positive and productive work environment. Requirements: Fluent in both Spanish and English (written and spoken) for effective bilingual communication. Proven experience in a customer service role, preferably in a voice process. Strong interpersonal and communication skills, with a patient and empathetic approach. Ability to multitask and manage time efficiently in a fast-paced environment. Familiarity with automotive services, fintech platforms, or similar industries is an advantage. Flexibility to work in shifts and adapt to changing schedules.

More Jobs at Way Dot Com

Spanish Customer Success Executive

Chennai, Trivandrum

3 - 8 yrs

INR 7 - 15 Lacs

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Way Dot Com

www.way.com

Automotive Services

Alpharetta

51-200 Employees

1 Jobs

Key People

Kumar Konda

CEO & Co-Founder
Sunil Goyal

Co-Founder & CTO
Raja B.

Chief Marketing Officer
Heather Thorne

Director of Operations

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Spanish Customer Success Executive

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Spanish Customer Success Executive

Experience & Salary

Skills Required

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