Solutions Engineer

About Us

AptEdge delivers Agentic Technical Support for B2B Enterprises. Our AI-powered Answer Engine, unlike traditional search engines, utilizes natural language processing to provide contextually relevant and accurate answers to customer inquiries. This empowers support teams to resolve complex software issues with lightning-fast accuracy, reducing escalations and improving customer satisfaction and retention.

Our team comprises technology leaders with decades of experience solving pressing enterprise problems at companies like AppDynamics, Salesforce, Okta, and Splunk. We are backed by top Silicon Valley investors, including Unusual Ventures, National Grid Ventures, Stage 2, Counterpart Ventures, and various Angels and operators at leading firms. With many satisfied customers and rapid growth, we foster a culture of autonomy, empathy, and experimentation with new ideas, prioritizing clear, direct communication to respect everyone's time.

About the Role

technical preparation, documentation, and configuration

non-customer-facing

Key Responsibilities

Solution Preparation & Internal Support

• Assist in creating solution architecture diagrams, technical documentation, and knowledge articles.
• Configure demo environments, proof-of-concept setups, or sandbox instances for use by sales engineers or customer success teams.
• Run initial technical validations, tests, and QA checks on solution templates or integrations before deployment.
• Work with senior engineers to build standardized configuration packages, scripts, or automation tools for internal use.

Collaboration with Cross-Functional Teams

• Support product and engineering teams by logging technical feedback, bugs, or feature requests surfaced from field teams.
• Collaborate with sales engineers and customer success managers to ensure technical materials and setups meet customer requirements before handoff.
• Maintain internal repositories of solution assets, templates, and best practices.

Process Improvement & Enablement

• Identify recurring technical tasks that can be standardized or automated.
• Contribute to internal enablement by documenting solution architectures, troubleshooting workflows, and configuration steps.
• Support reporting or analytics related to solution deployments and internal tool usage.

You are a great fit because you are:

Education / Background

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Entry-level 2-4 years experience in a technical role: QA, technical support, DevOps, or similar.

Technical Skills

• Familiarity with APIs, SaaS products, or integration workflows.
• Basic scripting experience (e.g., Python, Bash, or JavaScript).
• Knowledge of databases (SQL basics) and cloud platforms (GCP, Salesforce, Zendesk) is a plus.
• Comfortable working with configuration files, JSON, or YAML.

Soft Skills

• Detail-oriented with strong organizational skills.
• Effective communicator with internal teams, able to document processes clearly.
• Problem-solving mindset and willingness to learn new technologies.
• Capable of working independently on defined tasks with minimal supervision