Solution Support Engineer

Experience (Role Requirements): Preferred skills Total experience of 3-5 years out of which, at least 2 years experience of directly related working on SuccessFactors LMS should be there or equivalent products in HCM- Human Capital Management Working knowledge of XML, Java, J2EE, HTML. Working knowledge/hands-on experience on single sign on and SFTP concepts Awareness about cloud system architecture and SaaS environment Very good understanding of RDBMS database concepts, SQL. Familiarity with operating system, networking concepts. Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset. Good understanding of standard business processes & scenarios. Working knowledge of Unix/Windows, Web application servers. Strong customer focus. High attention to detail in identifying root-cause. Ability to understand customer s business process and able to use that knowledge to anticipate best mode of resolution. Strong analytical & logical skills. Strong problem resolution, analysis and documentation skills. Strong team player; enjoys working with international teams. Outstanding ability to manage & prioritize own workload/tasks. Excellent communication, collaboration skills. Ability to work with high sense of urgency and willingness to commit the additional time and effort on high impact issues. Experience with online communications. Excellent English communication - writing and speaking skills. Working knowledge of Service Management ticketing systems Customer facing or implementation experience in SuccessFactors suit would be an added advantage.