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Lancesoft
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Solution Architect

Solution Architect

Lancesoft

8 - 13 years

20 - 30 Lacs

Gurugram Bengaluru Mumbai (All Areas)

Posted:2 months ago| Platform:

Apply

Skills Required

Payment Gateways Api Integration Merchant Onboarding Merchant Acquiring SQL Upi

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Solution Architect

Job Location: Bangalore

Job Mode: Work From Office

Experience: 7+ Years

Duration: 12 Months

Job Description

Role and Responsibilities

This role will help onboard merchants onto the platforms, manage technical integrations with partners to meet tight deadlines while maintaining good performance of integrated services and product experiences.

Support partner integrations

Support engagement with partners to onboard to Metas platforms and products, and align on the integration model and specification
Support internal teams in resolving partner-facing issues during testing or integration phases.
Work with internal teams to understand and align on the API specification documentation to efficiently work with the partners.

Integration Management

Track and oversee multiple integration projects simultaneously, ensuring that they meet target milestones and deadlines.
Generate regular reports on the status of ongoing integrations, including progress, issues, and blockers.

2. Technical Support

Proactively identify, address, and escalate any integration issues and blockers, working closely with partners and internal cross-functional teams to find solutions and keep projects on track.
Ability to read technical docs, analyze logs to provide necessary inputs required for the partner to debug and resolve technical issues during integration
Able to drive the technical conversations in new feature alignment and troubleshooting sessions with partners.

3. Quality Assurance

Lead the integration testing efforts for the integrated product experience across multiple partners
Test, report, and drive issues from investigation to closure.
Able to work on multiple projects simultaneously

4. Merchant onboarding

Understand and apply knowledge of our products, technologies, and business to guide merchants to onboard to our platform efficiently.
Walking merchants through the technical details of Meta's platform and products, and resolving issues during onboarding
Work closely with partner teams to unlock new opportunities by developing a deep understanding of business goals and merchant demands.
Coordinate technical communication with the partner
Engage with partner teams to drive timely planning, progress tracking, closure of open issues, risks, and any development requests.
Willingness to visit the partner location locally, for integration or quick resolution of issues.

Requirements

Bachelor's in computer science, information technology, or related field.
7+ years of experience in solutions engineering, site reliability, DevOps, vendor support, etc.
Prior experience in any programming language.
Prior experience in writing SQL for troubleshooting/data analysis.
Understanding troubleshooting issues with integrations (familiar with API, HTTP, REST, JSON, etc.)
Good communication skills.
Able to effectively manage technical communication with partners and engage internal teams for escalations.
Ability to quickly understand our products and partner integrations.
Flexible to work during odd hours if need arises, based on outage or system issues at the partner end.
Good to have: Experience working with payment partners.

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