Solution Architect - Applied AI Engineering

As a skilled Customer Technical Architect at DevRev, your role will involve partnering with customers to understand their business and domain thoroughly. You will be responsible for designing AI-driven business transformations, detailing requirements, and architecting solutions using the AgentOS platform and any necessary integrations. Your expertise will be crucial in bridging the gap between business requirements and technical solutions, ensuring scalable, robust, and high-performing reusable AI Agents are created. Collaboration with Customer Success, Pre-Sales, Applied AI Engineering, and Product Managers will be essential to deliver solutions that meet customer needs and drive business success. **Key Responsibilities:** - Understand customer domain, business needs, and key customer OKRs (Objectives & Key Results) & KPIs (Key Performance Indicators). - Work closely with customers as technical partners to establish trust in DevRev solution. - Act as a bridge between Sales Engineers/Customer Success and Applied AI Engineering. - Design detailed AI-driven business transformations, applied AI requirements, and architect solutions aligned with industry best practices. - Create and maintain Applied AI proposals, estimates, solution designs, detailed requirements, and measurement framework for KPIs and outcomes. - Collaborate with applied AI engineering team members to ensure the implementation of solutions according to design. - Stay updated with emerging business and technology industry trends to enhance functionality and competitiveness of solutions. - Assist in scoping and defining technical requirements for new opportunities, and provide input on solution feasibility and estimated effort. - Ensure all solutions meet quality standards and adhere to security, compliance, and performance requirements. **Qualifications:** - 8+ years of experience in customer-facing solutioning and architecture. - Proficiency in Gen AI, cloud technologies, and integration patterns. - Strong business aptitude and Voice of Customer gathering/understanding skills. - Design-thinking and growth mindset to address business and technical challenges effectively. - Excellent interpersonal and communication skills to convey complex business and technical concepts bidirectionally. - Experience with project management methodologies and tools. - Proven track record of establishing OKRs/KPIs and delivering customer-focused solutions. - Experience in SaaS, enterprise software, or platform-centric environments. - Bachelor's degree in Computer Science, Engineering, or related field. Advanced degree or certifications in AI and relevant technologies are a plus. At DevRev, the culture is rooted in commitment to those who are hungry, humble, honest, and act with heart. The vision is to build the earth's most customer-centric companies by leveraging design, data engineering, and machine intelligence to empower engineers to embrace their customers. Join us in pushing the boundaries of innovation and helping companies thrive in the AI-driven SaaS landscape.,