Solar winds/Global scape - SFTP

Job Description for SFTP

• Role: SFTP - L2
• Experience: 3 to 6 years of experience working on Network Security
• Location: Mumbai
• Product Certification Globalscape/Soalwinds

Required Candidate profile

• Overall 3-6 years’ experience in network security with at least 3 years in managing SFTP solutions
• Proficiency with management SFTP
• Experience in working with Windows, Linux, Unix environments
• Hands-on experience in commissioning and Implementation of SFTP solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)
• Experience in automating processes using scripting, configuration (SOAR) tools
• Experience in managing policies and exceptions
• Experience in packet capture, analysis, and troubleshooting tools
• Product knowledge of SFTP solution.

· Incident, problem, service request management, change management, configuration management &capacity management of SFTP Setup

· Proactively utilize network monitoring tools to isolate events before service degradation occurs

· Supporting incident monitoring and incident analysis/response initiatives

· Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.

· Troubleshooting network, transport, session, presentation and applications layers

· Conducting daily performance checks on devices, periodic audits and compliance

• Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel
• Implement, and maintain network security policy, standards, and procedures.
• Deploying and maintaining access and security policies for SFTP solutions.
• Maintaining service levels as well as oversight of the day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7.
• Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of SFTP.
• Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation.
• Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents.
• Investigate, isolate, and resolve SFTP incidents with RCA.
• Designing and implementing SFTP solutions for DC/DR/Cloud and Branch office environments.
• Create SOP/Run book and update knowledgebase in ITSM tools.
• Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.)
• Closure of compliance and audit points as per the agreed timelines.
• Patch updates, and upgradation as per the Bank's compliance and audit requirements
• Should be able to Lead and mentor L1 & L2 engineers team.
• Must be comfortable in reading packet captures and analysis (Wireshark/Pcap).
• Excellent verbal and written communication skills
• Demonstrated success in managing, analyzing, and solving complex issues
• Ownership of their technology.
• Ensure Ticket closure in SLA and follow up for escalated tickets
• SLA reporting for respective technology.

Job Types: Full-time, Permanent

Pay: Up to ₹1,000,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Any experience in Solar winds/ Global scape in SFTP?

Experience:

• minimum: 1 year (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person