Job
Description
We are looking for a Customer Experience Design Lead in which, you will help promote the customer experience vision across Experian Data Quality (EDQ). Reporting into the Head of CX, you will define the future experience and identify new opportunities to solve everyday problems that our users have - ensuring the customer journey, products and features are intuitive, easy to use, beautifully designed and delivering maximum benefits. You will also mentor and manage daily tasks of the design team. Responsibilities Promote the experience vision and strategy at each stage of the customer journey, driving customer-centric change and new ideas. Improve the end-to-end customer experience across EDQs digital and non-digital portfolio. Use rapid prototyping to test the usability of designs and interactions. Iterate quickly, and promote great design to create strategies that improve customer satisfaction and retention. Partner with and influence senior stakeholders, identifying the highest impact opportunities to improve automation, self service, ease of use, and improved customer experiences.. Be an avid customer advocate, mastering customer needs and using feedback, user goals, data, and business requirements to lead clear design direction on the product and the experiences from the first interaction. About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com Experience and Skills Extensive experience working on customer experience design for major software applications, with a solid portfolio. Interaction design experience with knowledge to define and promote how an experience should behave based on understanding user needs Experience working on multiple digital projects and designing generative AI/AI-driven solutions and cutomer experiences. Demonstrate strategic product thinking with experience developing product goals, identifying opportunities in a global market, and making decisions based on the impact to users and the business. Experience in partnering with functional teams to create service blueprint. Compelling communicator comfortable presenting to and influencing senior executives, explaining goals and concepts Additional Information Benefits package includes: Hybrid working Great compensation package Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
