Job
Description
Primary Skills Expert in Dialogflow CX & ES , designing virtual agents with intents, entities, contexts, and fulfillment for dynamic conversations. Skilled in Google Cloud Speech & Text Services , leveraging Speech-to-Text and Text-to-Speech for voice interactions and Sentiment Analysis for enhanced customer experiences. Proficient in CCAI Platform , developing Virtual Agents, Agent Assist, and Contact Center Insights. Strong in Cloud Functions & Webhooks , enabling backend integrations, API handling, and real-time response customization. Experienced in CCAI Integrations with Twilio, Genesys, Avaya, and Amazon Connect for seamless contact center deployments. Knowledgeable in Google Cloud Services (Cloud Run, Pub/Sub, Firestore, Cloud Storage) for chatbot data management. Deep understanding of Natural Language Processing (NLP) for intent detection, entity recognition, and optimizing conversational AI models. Secondary Skills Infrastructure as Code (IaC) Deploying CCAI solutions using Terraform CI/CD for Chatbots Automating chatbot deployment via Cloud Build Monitoring & Logging Stackdriver (Cloud Logging & Monitoring) for chatbot analytics Security & IAM Managing service accounts, IAM roles for Dialogflow & CCAI Third-Party API Integration CRM, ticketing systems, external databases Multi-Channel Deployment Web, WhatsApp, Facebook Messenger, IVR
