Software - Customer Support (Only Mathura Candidate)

As a Customer Support Executive at MMI Softwares, your role will involve interacting with clients and ensuring smooth software usage. You will handle client queries, provide support via calls, emails, and remote access, escalate technical issues when necessary, maintain records of interactions and solutions, and ensure timely resolution for customer satisfaction. Key Responsibilities: - Handle client queries related to our software solutions. - Provide support via calls, emails, and remote access. - Escalate technical issues to the development team if needed. - Maintain records of interactions and solutions. - Ensure timely resolution and customer satisfaction. Qualifications Required: - Strong communication and problem-solving skills. - Basic understanding of software/IT concepts. - Ability to handle clients with professionalism and patience. - Freshers are welcome; training will be provided. If you are passionate about solving problems, interacting with clients, and have the required skills, then this role at MMI Softwares in Mathura could be the perfect fit for you.,