SME Billing

Entity:

Finance

Job Family Group:

Sales GroupAs a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, were home to a range of brands across many areas of our industry.??Were investing in todays energy system and helping build out tomorrows.?So while were still in oil and gas, over the next decade well become a different kind of energy company. Were decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too working across our industry to improve peoples lives.

Key Accountabilities & Responsibilities

Analyze, resolve root cause and apply appropriate resolution on sophisticated customer issues that are advanced from Billing Specialists and Team Leads.Lead Invoice Accuracy initiatives for CSS, facilitate meetings, mentor CI and root cause analysis tools, and implement improvements to increase Invoice Accuracy for our customers as well as awareness within various groups.Lead investigation and communications on declared incidents using GBS Incident Management Processes.Provide analysis and feedback on sophisticated customer issues that are identified by the Problem Manager.Provide technical analysis and feedback regarding impact of projects, system upgrades or modifications, as well as provide feedback and updates back to the team and department.Process improvement identification, solution development & implementations. Develop short term workaround solutions where appropriate. These gaps or issues may require in-depth analysis and working with other parties closely to resolve. Provide recommendations for permanent solutions when needed.Deliver training, training materials, fix documentation and continual on the job training for Billing Specialists as well as assist Tier 1 Team Lead or SME, PMs, and others.Support the Team Leads on identifying technical training opportunities to build knowledge and capability across the department.Serve on, and sometimes lead, projects for new initiatives or improvements. Perform and / or coordinate UAT testing for SAP, MDM, bp Connection and other systems.Support the Problem Manager, Business Analyst, Team Leads and Operations Mgr with key business insights that tie to Key Performance IndicatorsWork with third party vendors and BP Partners to assure they are supporting the customers in a timely manner.Identify gaps in current support processes, build and detail work around solutions for gaps identified or when standard solve fails.Develop and manage business tools (e.g. Excel, Access or other) to increase efficiency.

Key Challenges

Any Other Relevant Information (Particular reference to planning (nature and impact), scope of impact (Team, BU, Segment, BP globally etc.)This covers Key Decisions and to what extentTypes of relationship internally and externally that the person required maintaining contact with.

Qualification & Experience

3 years experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc.Strong PC skills including Microsoft Office, specifically Excel (Sophisticated).Proven strength with Siebel (sophisticated), SAP, TAS, TABs.Ability to lead a project for an end to end process.Strong oral and written communication skillsReputation of working optimally across teams with multifaceted strengths and operationsInventory & Invoice experienceHistory of providing training and support to peers on technical business processes or systems.

Key Proficiencies

Process and quality improvement drivenShown capability with data management and control principlesSuperb communication skills-both verbal and writtenStrong time-management and task prioritization skillsProficient in Microsoft Word, Excel, PowerPoint and OutlookThorough with proven track record for accuracy

Desirable Criteria

Training/facilitation experienceBilling or accounting experienceExperience leading or a desire to lead people as a future role.Knowledge of the various FVC/Asphalt customer channels.Must be a self-starter and able to work independentlyExperience working with root cause analysisBachelors degree or equivalent experience

Informative background

High school diploma

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Using insights dashboards

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.