0 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets
Adhere to agent-level Service Level Agreement (SLAs) specific by the process
Ensure adherence to time schedules (Turn Around Time)
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Provide inputs to improve work procedures that can enhance overall team performance
Kotak Mahindra Bank Limited
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