Site Reliability Engineer

At Synamedia, the world's most talented innovators and trailblazers are shaping the way the world is entertained and informed. We are backed by the Permira funds and Sky.

This is the age of infinite entertainment, and we must be ready to adapt to new opportunities and challenges. Building on more than 30 years of expertise, we are the largest global provider of video solutions, trusted by over 200 top satellite DTH, cable, telco and OTT operators, content owners and broadcasters

Our values connect us. Our diversity gives us strength. Our curiosity inspires creativity.

Role Description

With traditional hardware functions and systems increasingly moving to the cloud, it is only a matter of time before content and service providers adopt cloud-based video workflow solutions. The cloud's cost, speed and scaling benefits are clear and convincing. However, migrating workflows to the cloud while achieving the same service availability as broadcast live TV is very challenging. That is why you need a service that not only enables you to move to the cloud easily, but also ensures that you avoid pitfalls on the way. Synamedia's VN Cloud Managed Service is your answer

Synamedia Video Network Services team is looking for a highly motivated Site Reliability Engineer to join us in this journey in developing, building and operating Synamedia VN Cloud and support the business in efficiency improvements.

Initially focused on AWS , you will have extensive experience in developing, building and operating Serverless applications for MultiCloud vendor support (Azure, AWS, Google)

Responsibilities

Develop, build, and operate VN Cloud solutions

Manage VN Cloud Service Requests, Incidents, Problems and Changes

Determining technical solutions and recommendations and communicating them to customers

Analysing technical problems

Resolution of customer tickets

Updating product technical knowledge bases.

Develop software to automate repetitive tasks and reduce manual intervention

Create tools and scripts to improve system reliability and performance

Implement monitoring solutions to detect and respond to system anomalies

Document processes, incidents, and solutions to build a knowledge base

Define key metrics for measuring Cloud infrastructure usage efficiency and develop cost visualisation tools at both Infrastructure and Kubernetes levels

Develop automation tools and policies to improve Cloud infrastructure usage

This is a hands-on role, requiring the following skills:

o 5+ years Devops working experience

o Strong understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes )

o Prometheus, Monitoring and cost modelling at container level

o Proficiency in Python

o Understand Serverless computing concepts (required)

o Experience of CI/CD concepts and building CI/CD pipelines

o Understand how to use Git in a distributed team

o Cloud certification (very desirable)

o Understanding of common monitoring tools such as ELK, Sensu, Grafana, Prometheus, Cloudhealth

Relationships:

Builds strong team relationships with other DevOps Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.

Builds strong relationships with Video Network Professional and Technical Services

Builds strong relationships with Video Network Cloud Engineering

Connects directly with Synamedia customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Synamedia.

Deliverables:

Deployment of Solution in POC /Production/Staging Environment

Customer Onboarding

Provide technical support to partners and/or customers for Synamedia technologies, products, and/or solutions.

Typically, be responsible for resolving moderately to highly complex technical problems, depending on the customers need.

Simulate technical problems in lab environment.

Share your knowledge with other people in writing technical documents and enlarge the knowledge database.

Provide internal and/or external technical presentations (cross-training)

Work with several teams (e.g. engineering/sales) to achieve our common goals to solve customer problems and enhance our products.

Work closely with your colleagues to achieve common goals.

Strive to technical excellence and expertise

Travel / Shifts:

Occasional travel to customer / meeting / training possible

Job holders will provide regular weekend support

Must have:

Knowledge of basic principles of system, network, storage, database, security, etc.

Proficient computer skills, familiar with Microsoft, Linux, experience with TCP/IP network (CCNA or equivalent)

Hands-on experience working with Linux, including installation and debug

Familiar with AWS, GCE, or Azure

Experience with cloud platform, KVM, Xen, OpenStack, VMware - virtualization

Experience with Elasticsearch, Logstash, Kibana ELK stack

Experience with Kubernetes / Docker

Understanding of configuration and use of MySQL, PL/pgSQL, Oracle, MongoDB or other databases

Advantageous / Skills to be learned:

Video technology: Digital TV, VoD, MPEG, ABR, MPEG-DASH, HLS, Cloud DVR etc.

Routing Protocols: CCNP equivalent knowledge or higher in IP networking

Scripting: example Python, Perl, bash

Knowledge of monitoring tools: SNMP, northbound interface, Linux monitoring, MMS (MongoDB Management Services)

Language Skills:

Fluent English speaker (essential)

Soft Skills:

Analytical and troubleshooting skills

Eager to learn. Technical aptitude to assimilate new learning quickly (essential)

Excellent written and verbal communication skills (essential)

Flexible: Very able to adapt to a changing environment (essential)

Able to take initiative and drive change (essential)

Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)

Capacity and passion to help customers. Good customer engagement (essential)

Industry or Sector Experience:

Prior experience in a DevOps / technical support capacity (essential)

Prior experience of high-level technical problem solving (essential)

Education:

• Bachelor's in computer studies or engineering or equivalent (essential)
• Other relevant technical certification (advantageous)

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that picks your brain or content creation, there's something for every kind of mind.

Benefits and Perks

• Flexible working arrangements.
• Competitive pay hikes and bonus packages.
• Skill enhancement and growth opportunities.
• Equal opportunity employment.
• Health and wellbeing programmes.
• Collaborative work with a truly global team.

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.