Site Reliability Engineer (SRE)

Company Description

Netlink Voice is a dedicated provider of tailored telecom and communication technology solutions for businesses of all sizes. We specialize in offering 24/7/365 local service, ensuring businesses experience uninterrupted communication with a 99.999% uptime guarantee. With solutions such as UCaaS, Hybrid Faxing, Contact Centers, Networking, Internet, and IT services, we provide customized, reliable, and secure communication and technology strategies to meet the unique needs of our clients. Our geo-diverse network guarantees 100% service deliverability for worry-free business communications. Learn more about what we offer by visiting our website.

Role Summary

This is a remote full-time role based in India for a Site Reliability Engineer (SRE). The Site Reliability Engineer (SRE) will be responsible for the reliability, availability, performance, and monitoring of our core Linux infrastructure and VoIP platform. This role involves setting up and managing various monitoring tools, developing alert mechanisms, and collaborating with cross-functional teams to maintain a highly stable environment for our Netsapiens VoIP switch and other open-source switches across diverse cloud environments.

Key Responsibilities

Monitor and maintain the core Linux infrastructure, ensuring optimal performance and stability.

Respond to, triage, and resolve system alerts and incidents efficiently to minimize downtime and service disruption.

Required Qualifications

Education:

Experience:

Certifications/Licenses: Relevant Linux

Preferred Skills

Experience with VoIP/Telecom infrastructure, particularly the Netsapiens platform or similar open-source switches.

Proficiency in scripting languages (e.g., Python, Bash) for automation and tool development.

Core Competencies

Systematic Problem Solving: Ability to diagnose complex issues across various system layers and environments.

Strong Team Collaboration: Proven ability to work effectively and collaboratively within a technical team and communicate clearly across departments.

Proactive Mentality: A dedication to anticipating system failures and implementing preventative measures rather than just reacting to outages.

Technical Skills

Expert knowledge of Linux operating systems (e.g., Red Hat, Debian, Ubuntu) and core services.

In-depth experience with monitoring tools and setting up alerting and on-call procedures.

Experience working with and troubleshooting systems in various cloud environments (e.g., AWS, GCP, Azure).

Additional Notes

Experience with containers (Docker/Kubernetes) is highly desirable.

A strong understanding of networking principles, including TCP/IP and SIP/RTP protocols, is beneficial for troubleshooting VoIP issues.

Candidates should be prepared to participate in an on-call rotation.