Site Reliability Engineer

JD:

Role Overview

• Youll lead efforts to instrument and monitor our production environment with deep visibility and proactive issue detection. This includes tracking Core Web Vitals, feature KPIs, funnel conversions, API responsiveness, and broader traffic shifts. Your work will empower WM.com to measure daily change with precision and respond to any anomalies before customers are impacted.

• Key Responsibilities

• Architect and maintain robust monitoring frameworks using LogRocket, Datadog, AppDynamics, LaunchDarkly, BrowserStack, and more

• Define and track performance indicators such as Core Web Vitals, feature-specific KPIs, and system throughput metrics

• Quickly identify, analyze, and escalate production issues with full operational context

• Build automated alerting and escalation systems to streamline support responses

• Recommend and implement new observability tools to enhance coverage and reduce blind spots

• Partner with engineering and support teams to develop best-in-class incident response playbooks

• Qualifications

• 3+ years experience in Site Reliability Engineering, DevOps, or Infrastructure roles

• Hands-on expertise with modern observability platforms and cloud ecosystems

• Strong troubleshooting and root cause analysis skills across distributed systems

• Passion for clean instrumentation, operational excellence, and building resilient platforms

• Bonus: Experience in high-traffic consumer-facing platforms or working with Kubernetes/Docker setupsRole & responsibilities