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Site Reliability Engineer - Network Operations

Site Reliability Engineer - Network Operations

IBM

6 - 11 years

9 - 13 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

switching bgp routing datacenter network troubleshooting continuous integration python production systems ci/cd juniper site reliability engineering continuous delivery cassandra arista mpls network operations agile cisco itil customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.
Your primary responsibilities include:

24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.

Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.

Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.

Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.

Maintenance and Support: Tasks related to applying Couchbase security patches and upgrades, supporting Cassandra and Mongo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Should be willing to work in the shift environment and maintain adherence to shift timings (this is for EU-Shift - 01:00 pm - 09:30 pm)

Well versed in DataCenter technologies and functioning (EVPN, RSVP, Spine and Leaf, L3VPN)

Should be proficient and hands-on in networking concepts both Layer-2 (Port-channel, switching concepts) and Layer-3 (BGP, MPLS, VRF)

Python coding with the ability to write code to grep required outputs targeted towards simplifying our toil

Active monitoring of the Alert Dashboard

Understanding VPC and overlay terminologies

Should have good skills in troubleshooting, problem identification and resolution of networking issues

Should have solid experience creating technical documentation for current and future state network support needs

Ability to make decisions based on risk, best practice and business need and clearly articulate the decision points

Ability to timeline incidents accurately and collaborate with external teams, vendors and prov

An urge to take ownership of issues and drive the best-known solution into the discussions for the long-term goals of said projects with an eye for constant improvement

6+ years of working on large scale service provider networks

4+ years routing and switching experience

Very good English verbal and written communication and soft skills

Preferred technical and professional experience

May have worked in a multi-vendor environment with experience in Cisco, Juniper, Arista vendors.

Familiarity with the ITIL process.

Valid Networking Certification Any vendor

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Site Reliability Engineer - Network Operations