A leading Company is looking for enthusiastic and customer-focused CHC Associates. The role involves handling customer calls, converting leads, resolving queries, maintaining CRM records, and coordinating with sales & banking teams. Job Description – CHC Associate (Call Center Team) - work from home We are looking for enthusiastic and customer-focused CHC Associates to join our call center team. The role involves handling 60–80 calls daily (inbound & outbound), resolving customer queries, converting leads into sales opportunities, ensuring customer retention, maintaining accurate CRM records, and coordinating with sales and banking teams. Associates are expected to meet call quality standards, achieve ≥85% First Call Resolution, maintain efficient handling time, and contribute to process improvements. Skills Required: Strong communication, customer handling, lead conversion, time management, CRM knowledge, problem-solving attitude, minimum 1 year of call center/customer support experience, and graduation in any stream.
Job Title: Billing Executive – Accounts Department Location: Naroda, Ahmedabad Department: Accounts Reports To: Accounts Manager / Finance Head Key Responsibilities:Prepare and generate sales invoices, debit/credit notes, and maintain billing records in Tally/ERP system. Verify and reconcile customer accounts, outstanding payments, and ensure timely follow-ups. Coordinate with sales, dispatch, and other departments to ensure accuracy of invoices. Monitor accounts receivables, prepare ageing reports, and assist in collections. Maintain accurate records of GST, TDS, and other statutory compliances related to billing. Support in month-end and year-end closing activities. Ensure adherence to company policies and accounting standards. Qualifications & Skills:Education: B.Com / M.Com / Diploma in Accounts or Finance. Experience: 1–3 years of experience in billing/accounts (knowledge of Tally ERP preferred). Good understanding of accounting principles and GST. Proficiency in MS Office (Excel, Word). Strong attention to detail and accuracy. Good communication and coordination skills.
Position: Customer Service Executive (CSE) Experience Required: 1–3 Years Location: Naroda, Ahmedabad Industry: FMCG / Mithai & Confectionery Role Overview: We are seeking a Customer Service Executive who will serve as the primary point of contact for walk-in, phone, and online customers. The role involves managing customer orders from placement to delivery, providing updates, and ensuring a seamless experience that fosters satisfaction and repeat business. Key Responsibilities: Greet and assist walk-in customers; respond to phone and online inquiries promptly. Understand customer preferences and recommend appropriate products, gift packs, or festive promotions. Process retail, bulk, and corporate orders accurately through POS/CRM systems. Provide delivery updates—dispatch confirmation, courier tracking, and delivery timelines. Coordinate closely with production, packaging, and dispatch teams to ensure timely fulfilment. Maintain and update the customer database; follow up for feedback and repeat orders. Handle and resolve customer complaints with professionalism. Ensure the store’s display, cleanliness, and stock levels align with brand standards. Support corporate gifting programs, bulk orders, and festive campaigns. Coordinate payment tracking and confirmation with the accounts team. Prepare and maintain daily order and delivery tracking reports for management review. Skills & Competencies: Excellent communication in basic English, Hindi, and/or Gujarati. Strong customer service attitude with a pleasing and approachable personality. Proficiency in MS Office and familiarity with courier tracking tools. Strong coordination skills and ability to multitask in a fast-paced festive-season environment. Education: Graduate in any discipline (Hospitality, Sales, or Marketing preferred). Work Schedule: 6-day work week; extended hours may be required during festive seasons.