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Customer Support Manager Zellis

5.0 - 9.0 years

0 Lacs

kochi, kerala

On-site

The Customer Support Manager will lead and deliver support services outside of core operating hours to ensure a consistent and superior 24/7 customer experience. You will be the key senior point of contact managing service delivery during non-core hours, engaging with customers and colleagues in a professional manner. Managing a team of remote agents operating across multiple channels, your responsibilities include ensuring delivery to pre-defined KPIs and service levels, facilitating successful shift handovers, and protecting the overall customer experience. Your key responsibilities will involve providing overall leadership for non-core hours support provision, leading teams and activities...

Posted 2 months ago

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