SF Dev - Experience Cloud + Service Cloud

As a highly skilled Salesforce Service Cloud Technical Lead, your main responsibility will be to design, develop, and implement scalable Salesforce Service Cloud solutions. You will lead a team of developers and administrators, collaborate with business stakeholders, and ensure technical excellence while aligning with enterprise architecture standards. Key Responsibilities: - Solution Design & Architecture - Lead the design and implementation of complex Service Cloud solutions, including Case Management, Omni-Channel, CTI integrations, and Knowledge Base. - Translate business requirements into scalable, maintainable, and high-performance technical solutions. - Ensure best practices for security, integration, and data management. - Technical Leadership - Guide and mentor Salesforce developers and admins on technical best practices. - Conduct code reviews, enforce coding standards, and ensure quality delivery. - Collaborate with architects and integration teams to align with enterprise systems. - Development & Integration - Hands-on development using Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and REST/SOAP APIs. - Integrate Salesforce with external systems (ERP, telephony, etc.) using MuleSoft or similar tools. - Configure Service Cloud features such as Service Console, Macros, Entitlements, and SLAs. - Stakeholder Management - Work closely with business and functional teams to understand requirements. - Communicate technical designs and decisions to non-technical stakeholders. - Participate in Agile ceremonies and contribute to sprint planning. Required Skills & Qualifications: - Bachelors degree in Computer Science, Engineering, or related field. - Salesforce Certifications: - Required: Salesforce Service Cloud Consultant, Platform Developer I. - Preferred: Platform Developer II, Application/System Architect. - Strong expertise in Salesforce Service Cloud components and configuration. - Solid experience in Apex, LWC, Flows, Integration (REST/SOAP), and Data Modeling. - Knowledge of DevOps tools (Copado, Git, Jenkins) and CI/CD pipelines. - Excellent problem-solving, communication, and leadership skills. Good to Have: - Experience with Field Service, Experience Cloud, or Einstein AI. - Exposure to Salesforce Industries (Vlocity) or MuleSoft. - Familiarity with Agile/Scrum methodologies.,