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ServiceNow QA/Tester

ServiceNow QA/Tester

CGI

5 - 8 years

7 - 10 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

computer science test scripts cgi defect tracking process improvement selenium test cases jira information technology software quality assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and execute QA/testing efforts for ServiceNow CSM projects, including planning, execution, and reporting aligned with Agile methodologies.
Develop, review, and maintain test plans, test cases, and test scripts for various ServiceNow modules (CSM, Portal, and core platform).
Collaborate with business analysts, developers, and stakeholders to ensure comprehensive test coverage and traceability.
Execute manual and automated tests (including ATF) and track defects through to resolution.
Mentor and guide junior QA testers on ATF scripting and adherence to QA standards.
Participate in requirement reviews, design walkthroughs, and sprint planning to ensure test readiness.
Ensure compliance with organizational and industry QA standards.
Prepare and present test status reports, metrics, and quality assessments to management and stakeholders.
Support continuous improvement initiatives by recommending process and tool enhancements.
Stay current with ServiceNow platform updates, releases, and QA best practices.

Required Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 5-8 years of experience in software quality assurance, with a minimum of 3 years focused on ServiceNow testing. Strong understanding of ServiceNow architecture, modules, and workflows. Experience in both manual and automated testing, including Selenium and ServiceNow ATF. Proven ability to lead QA teams and manage multiple parallel projects. Proficiency with defect tracking tools such as JIRA and ServiceNow. Familiarity with Agile/Scrum methodologies. Excellent analytical, problem-solving, and communication skills. Preferred certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) Desired Skills Strong hands-on experience with ServiceNow ATF, API testing, and integration validation. Knowledge of ITIL and Agile frameworks and their practical application within ServiceNow. Expertise in ServiceNow CSM modules and related workflows. Strong organizational and documentation capabilities. Ability to collaborate effectively in a dynamic, team-oriented environment. A continuous learning mindset with passion for quality, innovation, and process improvement.

Skills:

Selenium

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CGI

Information Technology and Consulting

Montreal

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ServiceNow QA/Tester