Servicenow Lead - ITSM Integration

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Role Overview

ServiceNow ITSM Developer Lead

Key Responsibilities

• Team Leadership

• Lead, mentor, and guide a team of ServiceNow developers.
• Provide technical direction and ensure adherence to best practices.

• Solution Architecture & Design

• Architect and design scalable solutions for the migration and enhancement of 20+ ServiceNow instances.
• Ensure solutions meet business and technical requirements.

• Integration Management

• Oversee development and management of integrations with enterprise systems (SAP, monitoring tools, CMDB, telco devices, omni-channel operations).
• Ensure secure, efficient, and reliable integrations.

• Hands-on Development & Workshops

• Conduct technical workshops with stakeholders.
• Perform hands-on ServiceNow development, customization, and integration.

• Technical Governance

• Maintain code quality, security, and maintainability.
• Conduct code reviews and manage the full development lifecycle.

• Stakeholder Collaboration

• Partner with business teams and technical stakeholders to gather requirements.
• Ensure alignment with organizational goals and successful project outcomes.

Required Skills & Qualifications

• Expertise in

  ServiceNow ITSM applications

  .
• 5+ years of

  hands-on ServiceNow development

  (JavaScript, Glide API, scripting).
• Strong experience integrating ServiceNow with external systems.
• Proven leadership in managing ServiceNow developer teams on complex projects.
• Solid understanding of

  CMDB, Asset Management, and ITSM processes

  .
• Deep knowledge of the

  ServiceNow platform architecture

  .

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD)

  or

  Certified Implementation Specialist (CIS)

  .
• Telecom industry experience.
• Exposure to

  multi-instance ServiceNow environments

  .
• Familiarity with

  Agile methodologies

  .