Servicenow - Corporate trainer

Primary Responsibilities

• Design and Deliver

  comprehensive training modules on the

  ServiceNow platform

  tailored to the corporate environment and specific business needs (e.g., IT Service Management (ITSM), IT Operations Management (ITOM), HRSD, etc.).
• Conduct

  intensive, hands-on sessions

  over the 10-day period, ensuring participants gain practical, working knowledge of the platform.
• Develop and update high-quality

  training materials

  , presentations, exercises, and documentation.
• Assess participant understanding and progress through quizzes, practical assignments, and feedback mechanisms.
• Provide

  one-on-one coaching and support

  to trainees, addressing specific questions and challenges related to their roles.
• Gather feedback on the training program and recommend improvements for future sessions.
• Ensure the training content aligns with the latest ServiceNow features and best practices.

Required Qualifications and Skills

• Experience:

  6 to 10 years of professional experience in IT consulting, implementation, development, or administration of the

  ServiceNow platform

  .

• Training Expertise:

  Proven experience (minimum 3 years) as a

  corporate trainer

  or technical instructor, specifically focusing on ServiceNow.

• ServiceNow Certifications (Preferred):

  Relevant certifications such as

  Certified System Administrator (CSA)

  ,

  Certified Implementation Specialist (CIS)

  in ITSM, HRSD, or other relevant modules are highly desirable.

• Platform Knowledge:

  Deep, functional, and technical understanding of core ServiceNow applications and modules.

• Communication:

  Excellent verbal and written communication skills with the ability to simplify complex technical concepts for diverse audiences.

• Interpersonal Skills:

  Strong ability to engage, motivate, and manage a classroom of professionals.
• Send your cv to hr@nithminds.com