ServiceNow CMDB Developer

As a ServiceNow CMDB Developer with 4+ years of experience, your primary responsibility will be managing and enhancing the Configuration Management Database (CMDB) within the ServiceNow platform. You will play a crucial role in designing, developing, and maintaining CMDB configurations and related modules. It is essential to ensure the integrity of data within the CMDB aligns with business requirements for configuration management. You will be expected to implement best practices, support continuous improvement of the CMDB structure, data models, and integration processes. Building and configuring CMDB discovery and import processes to automate data population and reconciliation will be a key part of your role. Additionally, you will manage and enhance CMDB data sources, including integration with third-party systems and data connectors. Collaboration with stakeholders to define and refine configuration management requirements is crucial. Providing support and guidance for end-users on effectively utilizing CMDB functionality within ServiceNow will also be part of your responsibilities. Implementing automated CMDB workflows to support incident, change, and problem management processes is necessary for efficient operations. Monitoring CMDB data quality, performing regular audits to ensure accuracy, and compliance with governance policies are essential tasks. Supporting ServiceNow upgrades and patch management to maintain CMDB-related customizations and compatibility is part of the role. Working closely with developers and business teams to identify, design, and implement data integrations with external tools or systems is also a key responsibility. You should possess 4+ years of experience in developing and maintaining CMDB solutions within ServiceNow, with a strong knowledge of ServiceNow CMDB modules, ITIL processes, data modeling, and integration methods. Hands-on experience with ServiceNow Discovery and Service Mapping tools, as well as strong scripting skills in JavaScript and ServiceNow scripting, are required. Having a ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred. Your problem-solving, communication, and collaboration skills will be essential in troubleshooting and resolving complex CMDB-related incidents and service requests. Additionally, producing and maintaining technical documentation on CMDB configurations, processes, and integrations is necessary for effective knowledge sharing within the team.,