ServiceNow Architect

Job Description

Key Responsibilities Solution Architecture & Design Lead the end to end design and architecture of ServiceNow solutions ensuring alignment with business objectives and best practices Collaborate with business stakeholders to gather requirements analyze needs and translate them into functional and technical specifications Develop and maintain architectural standards guidelines and best practices for ServiceNow implementations Offering Development Drive the creation and enhancement of ServiceNow offerings, including pre-built solutions accelerators and templates Stay current with the latest ServiceNow releases and features leveraging them to enhance offerings and deliver innovative solutions to clients Lead the development of reusable components frameworks and methodologies to streamline project delivery Client Engagement Serve as a trusted advisor to clients providing strategic guidance on leveraging ServiceNow to achieve their business goals Lead workshops and design sessions with clients to define solution architecture and ensure alignment with their vision Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction and successful project outcomes Team Leadership Mentor and guide a team of ServiceNow developers, functional consultants, and technical architects, fostering a culture of collaboration and excellence Provide technical leadership and direction to project teams, ensuring high-quality deliverables and adherence to project timelines Promote continuous learning and skill development within the team, staying ahead of industry trends and emerging technologies Governance & Compliance Establish and enforce governance frameworks to ensure consistency, quality, and compliance across all ServiceNow implementations Conduct regular architecture reviews and audits to ensure alignment with best practices and organizational standards Thought Leadership Contribute to the growth of the ServiceNow practice by sharing knowledge publishing white papers, and participating in industry events and forums. Identify and explore new business opportunities within the ServiceNow ecosystem driving innovation and growth for the company Qualifications Experience 20+ years of experience in IT with a strong focus on ServiceNow architecture development and implementation Proven experience in leading complex ServiceNow projects across multiple domains ITSM ITOM HR SecOps etc Deep understanding of ServiceNow platform capabilities including custom application development integrations and automation Skills Expert level knowledge of ServiceNow architecture including best practices for design development and deployment Strong proficiency in ServiceNow scripting workflows and integrations with third party systems Excellent communication and interpersonal skills with the ability to engage and influence senior stakeholders Strategic thinking and problem solving skills with a focus on delivering innovative and scalable solutions Leadership and mentoring abilities with a track record of building and managing high performing teams Education Bachelors or masters degree in computer science Information Technology or a related field ServiceNow certifications eg Certified System Administrator Certified Implementation Specialist Certified Application Developer are highly desirable