Service Specialist

Job Description

Role: Specialist Blade Service Engineer Location: Chennai Education: B.E Mechanical & Electrical Exp: 6- 10 years Job purpose The job holder is a key member in Blade Service responsible for providing of technical support for Global Service and Global PM in blade related topics. This is achieved through a strong communication with the field providing technical knowledge in a professional way using all defined and available tools, methods, and documentation. Key accountabilities / Responsibilities: Providing technical support for internal and external interfaces for blade related requests. Technical evaluation of blade related findings (e.g.inspection reports, repair reports) and derivation of measures as 2nd level technical support. Communication of the measures to the respective interface. Technical and coordinative interface for internal and external interfaces Provide technical trainings Creating and reviewing technical documentation (e.g. work instructions) Prepare and lead technical negotiations Carry out of analysis and derive measures Participation and collaboration in creation and optimizing of processes, concepts and technical and non-technical subjects Participating in customer meetings Performing field controls Career / Job experience Excellent international communication skills Experience in operational blade service business is must Convincing manner towards external and internal parties Advanced knowledge of relevant MS Office is a must Experience in operational Service business Advanced knowledge of production processes and materials of blades Result orientation Teamwork & collaboration Systematic problem-solving behavior, trouble shooter • High level of customer orientation • English fluently spoken and written • Willingness to travel • High level of customer orientation • Ability to work with different business cultures Skills: Troubleshooting, technical support, documentation, and technical evaluation. (End to end knowledge about blades)